Generate Case summary based on email interactions.
Generate case summary from all the inbound and outbound interactions between the customer, supplier or employee and service agent in a case and display the interaction summary to avoid scrolling through every interaction. No technical prerequisites to run SAP Enterprise Service Management in SAP S/4HANA Cloud Private Edition.
Overview
Automated Inquiry Handling
Save a significant amount of time and manual effort in answering inquiries and requests, thereby significantly improving the company’s service management and user experience
Business Partner Satisfaction Boost
Increased business partner satisfaction
Shared Service Productivity
25% improvement in shared service staff productivity
Details
Solution type
AI Feature
Plans and pricing
Choose a base plan
SAP Enterprise Service Management, Case Summary
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Details:
- AI Units are currently required to use this AI offering in the underlying Cloud Service. Click here to learn more about AI Units.
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Payment methods:
- Click on “Activate with AI Units” to enable this AI Feature.
- Contract duration available upon request
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Details:
- AI Units are currently required to use this AI offering in the underlying Cloud Service. Click here to learn more about AI Units.
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Payment methods:
- Click on “Activate with AI Units” to enable this AI Feature.
Technical Information
Get key details on setup, security, and integration to ensure your SAP products operate smoothly and securely.
