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SAP Customer Data Cloud
At a Glance Features Plans and Pricing Technical Information
At a Glance Features Plans and Pricing Technical Information

Turn anonymous visitors into loyal customers

Grow your audience and build trusted, personalized customer relationships based on transparency and personal data control.

Technical Requirements

View technical information and documentation for implementing, managing, and configuring SAP Customer Data Cloud solutions.
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Get started with SAP Customer Data Cloud

Learn how to set up your system before you begin implementing SAP Customer Data Cloud solutions.

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Access comprehensive product documentation

Browse our comprehensive library of online documentation, like manuals and technical specifications.

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See FAQs on SAP Customer Data Cloud solutions

Find answers to common questions about SAP Customer Data Cloud solutions.

Security

Learn how SAP Customer Data Cloud solutions meet the highest standards for trust, security, and compliance in the cloud.
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Information security

Information security and data privacy practices of SAP Customer Data Cloud are ISO 27001:2013, ISO 27018:2014, and SOC 2 certified, ensuring information security management systems and practices are up-to-date with evolving policies and regulations.

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Data encryption

All data transfer is encrypted using Transport Layer Security (TLS) with select secured ciphers. Likewise, all sensitive information collected by SAP Customer Data Cloud solutions undergoes standard AES256 encryption prior to any permanent storage.

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DDoS protection

In case of a distributed denial of service (DDoS) attack, SAP Customer Data Cloud solutions switch to a secondary location to filter and direct malicious requests back to the primary data center. Finding new ways to protect our customers is a standard feature.

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Privacy and compliance

SAP Customer Data Cloud supports data localization with global data centers in North America, EMEA, Russia, China, and Australia, as well as compliance with regional laws, Web Content Accessibility Guidelines (WCAG), and the Americans with Disabilities Act (ADA).

Deployment

Delivered through a software-as-a-service (SaaS) model, you can deploy SAP Customer Data Cloud solutions in the public cloud.
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Public cloud

Tap into the efficiency and speed of the cloud by running your service on our world-class shared cloud infrastructure. This means minimal IT costs, no servers to maintain, and the data security that you can expect from SAP. 

Architecture and Technology

SAP Customer Data Cloud is designed for scalability, availability, flexibility, and performance.
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  • Support global enterprises’ need for agility through a flexible microservices architecture
  • Innovate continuously with a robust development and deployment pipeline
  • Rely on our five regional data centers with SSAE-16 certified hosting and continuous backup and protection of data
  • Scale up when traffic surges with 400% server capacity reserves in case of unforeseen traffic spikes
  • Trust multilayer data loss protection for short Mean Time to Recovery (MTTR), real-time data replication, and N+1 redundancy 

 

Implementation and Integration

Simplify implementation and integration of your solution by referring to detailed descriptions, requirements, and steps.
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Accelerate your implementation

Enable all of your digital touchpoints with a consistent experience using box screen sets and our comprehensive SDKs and APIs.

Explore the Identity Exchange Marketplace

See how the Identity Exchange Marketplace in SAP Customer Data Cloud offers prebuilt integrations of SAP Customer Data Cloud and your existing experience solutions.

Extensibility

Find out how you can extend and enhance your solutions to support business processes enterprise-wide.
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Do more with SAP Customer Data Cloud

Use webhooks and JavaScript to create unique logic flows for your custom data validations with a centralized strategy to support your business cases.

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Transfer data in bulk between platforms

Enable two-way transfer of permission-based customer data to all of your customer experience solutions quickly and easily with IdentitySync.

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