Skip to Content
Contact Us
Call Me Now Call Offline
SAP can call you to discuss any questions you have.
Chat Now Chat Offline
Get live help and chat with an SAP representative.
Contact Us
E-mail us with comments, questions or feedback.
SAP Customer Data Cloud
At a Glance Features Plans and Pricing Technical Information
At a Glance Features Plans and Pricing Technical Information

Turn anonymous visitors into loyal customers

Grow your audience and build trusted, personalized customer relationships based on transparency and personal data control.
Build better relationships with SAP Customer Data Cloud
Read the solution brief
Explore three keys to Maxim Integrated’s digital transformation success
Watch the Webinar
Learn about predictions for customer data management in 2019
Watch the Webinar

Technical Requirements

View technical information and documentation for implementing, managing, and configuring SAP Customer Data Cloud solutions.
Previous Next
Pictogram of blueprint page with a house, representing the beginning of an implementation project

Get started with SAP Customer Data Cloud

Learn how to set up your system before you begin implementing SAP Customer Data Cloud solutions.

Pictogram of a stack of documents

Access comprehensive product documentation

Browse our comprehensive library of online documentation, like manuals and technical specifications.

Pictogram of a question mark, representing frequently asked questions

See FAQs on SAP Customer Data Cloud solutions

Find answers to common questions about SAP Customer Data Cloud solutions.

Security

Learn how SAP Customer Data Cloud solutions meet the highest standards for trust, security, and compliance in the cloud.
Previous Next
Pictogram of a shield with a lock on it, representing security

Information security

Information security and data privacy practices of SAP Customer Data Cloud are ISO 27001:2013, ISO 27018:2014, and SOC 2 certified, ensuring information security management systems and practices are up-to-date with evolving policies and regulations.

Pictogram of a document with a lock on it, representing secure encryption

Data encryption

All data transfer is encrypted using Transport Layer Security (TLS) with select secured ciphers. Likewise, all sensitive information collected by SAP Customer Data Cloud solutions undergoes standard AES256 encryption prior to any permanent storage.

Pictogram of highrise building

DDoS protection

In case of a distributed denial of service (DDoS) attack, SAP Customer Data Cloud solutions switch to a secondary location to filter and direct malicious requests back to the primary data center. Finding new ways to protect our customers is a standard feature.

Image of a person and a shield with a lock on it representing data privacy

Privacy and compliance

SAP Customer Data Cloud supports data localization with global data centers in North America, EMEA, Russia, China, and Australia, as well as compliance with regional laws, Web Content Accessibility Guidelines (WCAG), and the Americans with Disabilities Act (ADA).

Deployment

Delivered through a software-as-a-service (SaaS) model, you can deploy SAP Customer Data Cloud solutions in the public cloud.
Previous Next
Pictogram of cloud with right and left arrows illustrating end-to-end service

Public cloud

Tap into the efficiency and speed of the cloud by running your service on our world-class shared cloud infrastructure. This means minimal IT costs, no servers to maintain, and the data security that you can expect from SAP. 

Architecture and Technology

SAP Customer Data Cloud is designed for scalability, availability, flexibility, and performance.
Previous Next
Image of people working on two floors of an office building
  • Support global enterprises’ need for agility through a flexible microservices architecture
  • Innovate continuously with a robust development and deployment pipeline
  • Rely on our five regional data centers with SSAE-16 certified hosting and continuous backup and protection of data
  • Scale up when traffic surges with 400% server capacity reserves in case of unforeseen traffic spikes
  • Trust multilayer data loss protection for short Mean Time to Recovery (MTTR), real-time data replication, and N+1 redundancy 

 

Implementation and Integration

Simplify implementation and integration of your solution by referring to detailed descriptions, requirements, and steps.
Previous Next

Accelerate your implementation

Enable all of your digital touchpoints with a consistent experience using box screen sets and our comprehensive SDKs and APIs.

Explore the Identity Exchange Marketplace

See how the Identity Exchange Marketplace in SAP Customer Data Cloud offers prebuilt integrations of SAP Customer Data Cloud and your existing experience solutions.

Extensibility

Find out how you can extend and enhance your solutions to support business processes enterprise-wide.
Previous Next
Image of a circle with two arrows pointing out and two arrows pointing in

Do more with SAP Customer Data Cloud

Use webhooks and JavaScript to create unique logic flows for your custom data validations with a centralized strategy to support your business cases.

Pictogram of a person, dollar sign in shopping cart, and documents representing customer data

Transfer data in bulk between platforms

Enable two-way transfer of permission-based customer data to all of your customer experience solutions quickly and easily with IdentitySync.

Support for SAP Customer Data Cloud

Previous Next
Image of two people standing at a desk in a cloud

Access the SAP Customer Data Cloud client console.

Image of a life ring representing support for SAP Customer Data Cloud

Engage with us through SAP ONE Support Launchpad.

Image of a key that can provide access to support for SAP Customer Data Cloud

Request access to SAP ONE Support Launchpad.

Back to top