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What is SAP Conversational AI?

SAP Conversational AI helps users efficiently manage business tasks. As the conversational AI layer of SAP’s Business Technology Platform, it enables users to build and monitor intelligent chatbots in one interface to automate tasks and workflows.

  • Provide outstanding customer and employee experiences using chatbots and take the lead in the conversation-driven economy
  • Guide users to the right page, answer FAQs, and automate tasks with chatbots natively integrated with SAP solutions
  • Build powerful enterprise chatbots by using our proprietary multilingual natural language processing (NLP) technology

Key Benefits of SAP Conversational AI

Deliver strategic business value with enterprise-ready chatbots for SAP and third-party solutions.

Simplify access to information and enhance user satisfaction

Deliver personalized human-like conversations at scale anytime, anywhere, and on any device with multilingual chatbots, and reduce development efforts and costs.

Improve overall productivity and scale your business

Automate time-consuming and tedious tasks from business processes and focus your staff resources on value-added tasks.

Achieve a faster time to market

Launch powerful enterprise chatbots quickly with a low-code chatbot development suite and full integration with the SAP ecosystem.

See how customers are succeeding with SAP Conversational AI

Build a business case

Conversational AI for the digital employee experience

Learn why conversational AI is emerging as a key component for developing a more unified digital employee experience and how organizations see improvements in efficiency, productivity and engagement of their employees.

Redefining the customer experience with Conversational AI

Learn how chatbots benefit your customers and discover the use cases that produce the fastest ROI.

What are analysts saying about conversational AI platforms?

SAP is a Leader in Multiexperience Development Platforms

Learn how SAP Conversational AI supports multiexperience development by providing low-code development tools, enabling companies to revolutionize user experiences with chatbots.

Training and Certification

Realize business results fast with expert-led training, hands-on experience, and best practices for SAP Conversational AI.

Start your learning journey

Find the best training and certification for you and your team using our visual learning guides and plan your learning journey to get started quickly.

Partner Ecosystem

Benefit from specialist expertise to guide your project based on SAP Conversational AI. SAP partners provide the service and support you need to meet your enterprise goals.

Related Products

Integrate SAP Conversational AI with machine learning solutions to create multiple bot workflows and self-learning bots.

SAP Intelligent Robotic Process Automation

Build powerful bots with a comprehensive robotic process automation platform that supports AI, natural language processing technology, and preconfigured bots.

SAP Data Intelligence

Enable data-driven innovation and intelligent processes with cloud-based data orchestration and machine learning services.

SAP Business Technology Platform

Accelerate integration across your value chain, simplify development of application extensions, and expand business value with an open ecosystem.

SAP Internet of Things

Leverage IoT-enriched business insights to embed in and extend business processes for transformative outcomes.

Questions? Get in touch!

* Chats are a series of unique communication sessions between individuals and a chatbot created using the Cloud Service. A pause of 15 minutes in communication activity in a session results in a new, unique Chat.

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