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SAP Commerce Cloud, context-driven services

Create contextual customer experiences

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SAP Commerce Cloud, context-driven services

SAP Commerce Cloud, context-driven services

SAP Commerce Cloud, context-driven services

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SAP Commerce Cloud, context-driven services

Make every interaction relevant to your customers by personalizing the commerce experience down to the micro-moment with SAP Commerce Cloud, context-driven services. Gain insights on each specific step of the buying journey and deliver the shopping experience customers expect today.

  • Cloud deployment
  • Customer behavior data collection and analysis
  • Higher conversion with real-time engagement
  • Contextual personalization to win customers for life
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Key Benefits

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Increase conversion rates and average order value

Get real-time insights about customer needs along every step of the buying experience. Provide targeted and relevant products to your customers and boost sales.

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Grow customer loyalty and boost lifetime value

Recover lost engagement when customers don’t complete their purchase transaction by reviving carts or browsing abandoned sessions to improve retention.

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Simplify commerce with unified personalization

Integrate your e-commerce platform with the SAP Commerce Cloud solution to deliver one point of data capture and reduce risk and total cost of ownership.

Key Capabilities

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Commerce capabilities of SAP Commerce Cloud, context-driven services

Commerce capabilities of SAP Commerce Cloud, context-driven services

Commerce capabilities of SAP Commerce Cloud, context-driven services

Commerce capabilities of SAP Commerce Cloud, context-driven services

Commerce capabilities of SAP Commerce Cloud, context-driven services

Commerce capabilities of SAP Commerce Cloud, context-driven services

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Foundation

  • Capture insights into customer intent and affinity based on buying actions and behaviors
  • Consume real-time audience analytics, metrics, and trends across commerce-relevant data sources
  • Use customer insights with consent for personalization

Segmentation

  • Set segmentation strategies based on contextual and behavioral customer data
  • Define customer segments with a segmentation tool
  • Assign customers dynamically to segments and present customer-specific content in real time

Merchandising

  • Present and promote relevant content based on valuable customer insights and business objectives
  • Turn visitors into buyers by adjusting your merchandising mix
  • Enrich landing pages with data-driven product promotion and buying trends

Customer recovery

  • Use intelligent remarketing to bring back customers who have abandoned purchases
  • Help returning visitors by reviving carts and sending abandoned-session reminders
  • Engage in consistent, relevant communication with each customer across all channels

Build a business case

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Reinvent m-commerce for better customer experiences

Find out how to create intuitive, frictionless, and gesture-driven experiences within mobile commerce (m-commerce) and small-screen merchandising environments. 

What are analysts saying about commerce solutions from SAP?

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2019 Gartner Magic Quadrant for Digital Commerce: SAP is named a Leader

Are you evaluating next generation Digital Commerce Platforms? Find out why Gartner again recognized SAP as a Leader in the 2019 Magic Quadrant for Digital Commerce.

Pricing and Packaging

SAP Commerce Cloud, context-driven services can be added to SAP Commerce Cloud and deployed in the cloud.
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SAP Commerce Cloud, context-driven services

Deployed in the cloud, SAP Commerce Cloud, context-driven services are available in the cloud through an annual subscription, based on the number of page views per month.

See additional products

Deliver an end-to-end customer experience with our next-generation customer experience suite to capture new market opportunities and drive revenue.
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SAP Commerce Cloud

Use a comprehensive commerce platform, natively integrated with SAP Commerce Cloud, context-driven services, for a unified personalization solution.

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SAP C/4HANA

Adopt a next-generation customer experience suite that offers cloud-based intelligent solutions for marketing, commerce, sales, service, and customer data.

Get maximum value from SAP Commerce Cloud, context-driven services

Jump-start your SAP solution implementation and drive ROI by collaborating with industry experts, consultants, and support engineers throughout your journey.
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Services

Transform your business quickly and effectively by taking advantage of our holistic service and support plans, expert consulting services, custom application development, proven best practices, and deep industry and technical knowledge.

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Support

Get the support you need to keep your SAP solutions running at peak performance with our IT experts and support services, including long-term plans, embedded teams, remote technology support, self-service portal, and innovation strategies.

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Security and Compliance

Focus on your business and customer relationships, while knowing that your data is safe and reliable. With a proactive, predictive approach, SAP helps ensure compliance and data security in the cloud and within an on-premise data center.

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