Business transformation management

See your landscape clearly, improve how your processes run, and guide your people through every change.
BTM overview

Build the insight and alignment needed to transform—today and tomorrow

The SAP Business Transformation Management portfolio brings together industry-leading solutions focused on process intelligence, enterprise architecture, and digital adoption so that you can drive change and realize value at scale. These solutions form the backbone of an agent-led toolchain helping you accelerate and de-risk your path to the cloud as part of the RISE with SAP Methodology.

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See

See more with contexual visibility into your current state and the ability to identify opportunities for change.

 

Align

Align business, IT, and operations with connected insights that reveal how processes, applications, and user behavior work together.

 

Govern

Govern AI agents across the enterprise with the AI Agent Hub in SAP LeanIX, now generally available, so you can manage every agent and prove the value of your AI investments.

Manage and optimize your enterprise architecture

SAP LeanIX helps you see what you’re running, manage complexity, and plan future transformations with accurate, connected enterprise architecture data. The AI Agent Hub in SAP LeanIX is generally available, giving you one place to manage AI agents across their lifecycle.

Explore enterprise architecture management

Analyze and improve your business processes

SAP Signavio shows how your processes work, helping you spot inefficiencies, compare performance to benchmarks, and plan for continuous optimization and improvement. SAP Signavio now includes Joule Agents for onboarding, value-case creation, dashboard analysis, content recommendations, and workspace administration.

Explore process mining

Empower employees to adopt new processes, skills, and tools

WalkMe identifies where employees struggle with technology, helping you to close adoption and skill gaps with contextual guidance and automation to improve task accuracy.

Explore digital adoption

See how customers are successfully transforming their businesses with SAP solutions

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SAP SIGNAVIO & SAP LEANIX

Accelerating transformation with a clean core approach

Seeking to reduce technical debt, harmonize global processes, and accelerate innovation, Tetra Pak turned to SAP Signavio and SAP LeanIX solutions for faster standardized change on a global scale.

Read the customer story 
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SAP SIGNAVIO & SAP LEANIX

Creating a single source of truth for transformation

This global automation provider used BTM solutions from SAP to create a single source of truth that supports transformation planning and coordination.

Read the customer story 
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WALKME

Driving growth with a culture that puts people first

Learn now STADA Arzneimittel AG, a German-based pharmaceuticals company, implemented WalkMe to expedite adoption of the SAP SuccessFactors HCM solution.

Read the customer story 
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SAP LEANIX

Transforming processes with intuitive enterprise architecture management

Learn how adidas optimized its application portfolio, mitigated risks associated with open-source software, and created reliable visibility connecting processes and solutions. ​

Read the customer story 

Explore AI-enabled innovations

Transformation in the autonomous era

Business Transformation Management solutions from SAP feature a range of AI-assisted capabilities as well as a host of AI agents dedicated to architecture guidance, process modeling, contextual assistance for users, and much more.

These innovations support complex transformations across every dimension–from managing enterprise architecture data and governing AI agents, to analyzing and optimizing business processes while also enabling and facilitating AI adoption.

Check out the innovation guide
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See what analysts say about business transformation management solutions from SAP

SAP LeanIX a Leader in Gartner Magic Quadrant™

SAP LeanIX’s approach to enterprise architecture helps organizations see into their IT landscapes—supporting architecture planning and guiding decisions that improve alignment and make complexity manageable.

Read the report on LeanIX.net
SAP Signavio a Leader in Gartner Magic Quadrant™

SAP Signavio is recognized for delivering deep visibility into how processes actually run—helping companies to analyze performance, benchmark against peers, and drive continuous process improvement.

Read the report on Signavio.com
WalkMe named Customers’ Choice for Digital Adoption Platforms

WalkMe was named a Customers’ Choice in the Gartner® Peer Insights™ “Voice of the Customer” for its impact on user experience, productivity, and effective digital adoption at scale.

Read the research on WalkMe.com

Featured resources

Check out the latest insights and trends.

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Process mapping basics

This guide explains process mapping and how SAP Signavio supports modeling, analysis, and continuous improvement.

Download the white paper on Signavio.com 
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Enterprise architecture success kit

This kit offers guidance for building a better enterprise architecture practice with SAP LeanIX insights.

Download the white paper on LeanIX.net 
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State of digital adoption

This 2025 report shows how strong digital adoption improves performance and how WalkMe helps employees navigate change.

Read the report on WalkMe.com 
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Learn about business transformation management from experts

Explore expert perspectives on business transformation, with insights that help companies manage risk, adapt to change, and move forward confidently.

Browse blogs and articles 

Frequently asked questions

Business transformation management refers to the discipline of guiding and coordinating the changes an organization needs to improve performance, adapt to new conditions, and realize strategic goals. It brings together insights across people, processes, applications, data so companies can understand their current state, plan their future state, and execute transformation in a structured, repeatable way.

SAP offers a Business Transformation Management portfolio of solutions that includes SAP LeanIX, SAP Signavio, and WalkMe. Together, these offerings focus on helping companies develop a scalable, always-on business transformation capability rather than treating transformation as a one-time project.

 

Research shows most organizations undergo several transformations a year, each affecting processes, applications, data, and people. Business Transformation Management solutions from SAP not only reveal how processes, applications, data, and people work today—they also help companies act on those insights by rationalizing their IT landscape, redesigning and implementing processes, and guiding employees through change.

Any industry can benefit from business transformation management tools because every organization relies on technology and processes that people must use effectively. When changes occur, employees need support, and interdependencies across systems and workflows must be understood to avoid disruptions. Organizations with more complex processes or broader technology landscapes often see the greatest impact, but companies of all types can benefit.

Pricing varies by solution. SAP LeanIX and SAP Signavio are bundled with certain SAP Cloud ERP Private packages, while SAP LeanIX uses a pricing model based on the number of applications managed rather than per-user seats. Other business transformation management solutions follow their own licensing approaches. Your SAP representative can help you determine the right combination for your needs.

Yes. Business Transformation Management solutions from SAP work together as part of an integrated toolchain to support a proven methodology for ERP transformation. These tools enable organizations to understand their current processes and systems, identify improvement opportunities, plan the transition, and guide employees as they adopt new workflows—helping to reduce risk and improve the effectiveness of the overall transformation.

No. Solutions in the Business Transformation Management portfolio work across both SAP and non-SAP systems. These solutions help organizations understand dependencies, improve processes, and support user adoption regardless of the technology in place. For SAP customers, these solutions often provide deeper visibility because of their native integration with SAP applications.

Many organizations begin by documenting their enterprise architecture or analyzing their business processes. Understanding the current IT landscape helps uncover cost savings and improvement opportunities, while process mining and analysis can reveal quick wins in performance.  Starting in either area lays the groundwork and builds momentum for broader transformations in the future.

 

To learn more, read the blog post Business transformation management: Where do I start?

SAP’s Business Transformation Management portfolio, which includes SAP LeanIX, SAP Signavio, and WalkMe, is not an ERP system. It sits alongside your ERP and helps you see your IT landscape, improve how your processes run, and guide your people through change. The solutions integrate deeply with SAP ERP for customers who run it, and they also work across non-SAP systems. Think of the portfolio as the layer that makes transformation repeatable, whether you are moving to a new ERP, consolidating applications, or rolling out new workflows.

Gartner does not endorse any vendor, product or service depicted in its research publications and does not advise technology users to select only those vendors with the highest ratings or other designation. Gartner research publications consist of the opinions of Gartner’s research organization and should not be construed as statements of fact. Gartner disclaims all warranties, expressed or implied, with respect to this research, including any warranties of merchantability or fitness for a particular purpose.

GARTNER is a registered trademark and service mark of Gartner and Magic Quadrant is a registered trademark of Gartner, Inc. and/or its affiliates in the U.S. and internationally and are used herein with permission. All rights reserved.

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