SAP Business Network Global Track and Trace

Gain supply and delivery assurance by tracking orders and shipments in real time.
Dashboard of SAP Business Network Global Track and Trace

Achieve insight to action for order fulfillment and goods in transit

Connecting physical movement with information flow improves situational awareness beyond milestone reporting, enabling exception detection, revealing actionable insights, and breaking down company silos.

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The SAP Business Network Global Track and Trace solution empowers your business with the real-time visibility into inbound and outbound shipments needed to boost performance, sustainability, and customer satisfaction.

  • Enriched purchase, sales, and stock transfer order tracking from real-time shipment insights

  • Predictive monitoring of milestones and arrival across multimodal transportation

  • Actual transportation emissions data sent from carriers

  • Exception alerts for delays and impacts to customers or production

Read the solution brief 
How to achieve a three-year ROI of 404%

IDC study reveals the business value realized by SAP Business Network customers.

Read the white paper

Key benefits

Reduce costs

Predict and overcome internal and external influences, enabling more-reliable delivery dates and reducing the need for excess inventory and rush transportation.

Mitigate risk

Increase situational awareness beyond milestone reporting with geolocation tracking and rule-based predictive alerts to reduce risk and revenue loss.

Elevate your customer experience

Improve customer satisfaction and sustainability with performance insights into fulfillment execution.

Key features

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Shipment and fulfillment monitoring

  • Track shipments visually through global geolocation-enriched real-time insights and predictive arrival times
  • Monitor order fulfillment for on-time, in-full performance
  • See and communicate the impact of delays on customers and critical business processes
  • Capture actual transportation emissions data from carriers
Read brief on monitoring 

Impact detection and notification

  • Leverage extensible standard tracking and model custom processes, events, and properties with business rules
  • Detect deviations and delays triggering automated alerts, e-mail notifications, and rule-based actions
  • Share progress and predictive insights, such as estimated time of arrival, with internal and external customers
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Global network integration

  • Extend your reach to a global network of multimodal carriers, third-party logistics, and location data providers
  • Connect with mode-specific and regional visibility data providers
  • Capture and analyze environmental and sustainability data throughout shipment
Read brief on integration 

Pricing

Choose a base plan

SAP Business Network Global Track and Trace

Include:

Shipper: One productive tenant of SAP Business Network Global Track and Trace

Shipper: One test tenant of SAP Business Network Global Track and Trace

Carrier: One test tenant of SAP Business Network Global Track and Trace

Metric:

Subscription is based on documents, representing the number of business documents managed within a scenario during a one-year period, such as a sales order, purchase order or shipment scenario.

Price upon request:

Pricing structure details are available on request.

Price upon request
  • In blocks of 10000 Documents per year
  • Contract duration available upon request
  • Auto-renewal
    • See all pricing details
Terms and conditions

Include:

Shipper: One productive tenant of SAP Business Network Global Track and Trace

Shipper: One test tenant of SAP Business Network Global Track and Trace

Carrier: One test tenant of SAP Business Network Global Track and Trace

Metric:

Subscription is based on documents, representing the number of business documents managed within a scenario during a one-year period, such as a sales order, purchase order or shipment scenario.

Price upon request:

Pricing structure details are available on request.

Add-ons to enhance your plan

  • SAP Business Network, shipper test tenant

    Allows the setup of a test environment for SAP Business Network Global Track and Trace and SAP Business Network Freight Collaboration solutions, enabling the management of up to 10,000 test d...
    Show more
    • In blocks of 1 Tenants
    • Contract duration available upon request
    • Auto-renewal
      • See all pricing details
    Price upon request
    • In blocks of 1 Tenants
    • Contract duration available upon request
    • Auto-renewal
      • See all pricing details
    Terms and conditions
Learn more about logistics visibility

Review our webcast to see how our customers achieve global logistics visibility.

Watch on demand

See how customers are succeeding with SAP

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Resources

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Where to start with business networks?

Start by demystifying them to remove confusion. Get this new Spend Matters white paper as your guide.

Download your copy 

See an SAP Innovation Award finalist’s path to success

Learn how global electronics giant El Araby achieved 100% improvement in shipment event tracking for domestic logistics.

Read more 

Portfolio recognition and awards

SAP Business Network is recognized for its multifaceted industry leadership based on verified user reviews, ratings, and in-depth customer insights.

Technical and security information

This product is deployed in the cloud and is available as software as a service (SaaS), so you can access your software from any web browser.

SAP Help Portal

Visit SAP Help Portal to find detailed documentation, guides, and articles to help you implement, configure, and optimize SAP products.

Take an interactive product tour

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Explore SAP Business Network Global Track and Trace to see how real-time visibility into goods in transit can help you keep your order fulfillment on track and your stakeholders informed for a stronger supply chain.

Take the product tour 

Services and support

Jump-start your implementation and drive ROI by collaborating with industry experts, consultants, and support engineers throughout your journey.

Services

Transform your business quickly and effectively by taking advantage of our holistic service and support plans, expert consulting services, custom application development, proven best practices, and deep industry and technical knowledge.

Explore our services 

Support

Help keep your SAP solutions running at peak performance with our IT experts and support services, including long-term plans, embedded teams, remote technology support, self-service portal, and innovation strategies.

Visit the support portal 

Explore these related solutions

SAP Transportation Management

Reduce costs and improve on-time delivery performance by optimizing strategic and tactical freight planning and execution to run your logistics faster, more dynamically, and more responsively.

Learn more
SAP Business Network Freight Collaboration

Connect and collaborate directly with your carriers–from tender to settlement–to save on transportation costs and boost productivity.

Learn more
What is SAP Business Network?

SAP Business Network is a collaboration offering that connects trading partners to share information, transact, and collaborate to build stronger supply chains.

Learn more

Frequently asked questions

Companies track orders and shipments through tracking software solutions that enable logistics visibility. Logistics visibility is the ability to track an order or the movement of goods, products, and materials for a clear view of status and progress along a process or route. Logistics visibility solutions can enable order and shipment tracking in real time when the Internet of Things, dedicated visibility providers, and global positioning systems provide data to indicate where a shipment is along the defined process or planned route. Top logistics visibility solutions enhance shipment tracking capabilities with order context and real-time risk and impact analysis from additional integrated data sources when an order or shipment is disrupted along its process or route.

Global tracking systems providing logistics visibility enable shippers and receivers to monitor and manage orders and shipments in real time. Top global tracking systems leverage logistics visibility to provide risk mitigation and impact avoidance information for shipping managers to navigate around or minimize disruption. Logistics visibility from global tracking systems provide transparency and insights that make supply chains more agile, optimized, sustainable, and resilient to disruption.

Logistics visibility of goods in transit is critical to supply chain visibility. Logistics visibility provides shipment location, progress, status, risk, and estimate arrival time information with order context that enables supply chain managers to identify and analyze supply chain disruptions, take corrective action, and respond and collaborate with external supply chain partners – all critical parts of supply chain visibility.

SAP Business Network Global Track and Trace is a global tracking solution that provides real-time tracking of orders and shipments. The solution enables logistics visibility of inbound, intracompany, or outbound shipments, as well as order fulfillment processes, enriched by real-time, global positioning data from carriers or visibility partners. Predictive monitoring and advanced insights enabled by integrated risk data drive exception alerts informing customers or production of potential impacts. Reliable estimated arrival times and extended business context provided by the solution can help make supply chains more agile, resilient, and sustainable.

The real-time shipment and order tracking capability in SAP Business Network Global Track and Trace can help reduce logistics costs related to reactionary responses to supply chain disruption. The SAP Business Network Global Track and Trace solution also helps improve situational awareness for reduced risk of impact or revenue loss from supply chain disruption, and can elevate the customer experience for internal or external customers who depend on reliable delivery information.

The SAP Business Network Global Track and Trace solution unifies logistics visibility across regions, transportation modes, and data sources. It synchronizes data with the core business processes and documents from your ERP, eliminating the risk of exporting data to alternate platforms. The solution integrates natively with SAP ERP and other back ends, resulting in a consistent process without the learning curve involved in implementing multiple portals or platforms by carrier, region, or third-party data aggregators.

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