Semantic and emotional analysis software of customer reviews

Thanks to our integration with SAP Integration Suite your solution can automatically analyze your textual data: customer reviews, tickets, surveys etc. Once you have finished with your analysis you can export these insights to your own dashboard built with SAP Analytics Cloud or access the results on our platform. A partner that is a member of SAP’s curated startup ecosystem.

Overview

Identify your pain points in your customer experience

Thanks to semantic and emotional analysis, identify your pain points and prioritize them. The solution will tell you which irritant has the biggest impact on your customer experience and your Net Promoter Score.

Improve your customer journey, eliminate irritants

The tool will give you a detailed analysis of your customer journey. What are the most or least successful stages for your customers? What actions should you take to eliminate irritants?

Be alerted in case of critical comments

Set up your own alerts to be notified when a customer review matching your criteria is posted. For instance, it can be set up based on the detected emotion, the topics mentioned, etc.

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Details

Solution type

APIs and Technical Components

Industry

Cross-Industry, Retail, Banking, Travel and Transportation, Insurance

Compatibility

Works with

This product is compatible with or enhances the functionality of these SAP solutions but doesn't require them.
SAP Analytics Cloud for planningSAP Integration Suite

Features

Analyze large volume of data from various sources

Our technology enables the automatic processing of large volumes of textual data that are difficult to process manually. These data can come from multiple sources such as: survey verbatim, online customer reviews, emails, conversational data, contact and complaint forms, tickets from support, etc.

Analyze large volume of data from various sources
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Export the data to your own dashboard

Thanks to the API, export all the results to your own dashboard and gather all the informations at the same place. It is also integrated with SAP Analytics Cloud.

Export the data to your own dashboard
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Have a complete overview of your customer experience

Using comments from the "Voice of the Customer (VOC)", our technology automatically classifies all the topics raised by your customers: products and services, personnel, geographical locations, communication, digital, and so on.

Have a complete overview of your customer experience
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Plans and pricing

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  • API: includes setup on topics modeling with standardized industries. Automatic data collection and processing with semantic and emotion classification. Can be connected to SAP Analytics Cloud.
  • SaaS platform: includes customized thematic setup based on industry sector, ad hoc or automated data collection. Access to all regular customer experience analysis modules as well as more expert ones.

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Technical Information

Technical details

Solution type APIs and Technical Components
Category Artificial Intelligence
Industry Cross-Industry, Retail, Banking, Travel and Transportation, Insurance
Works with
  • SAP Analytics Cloud for planning
  • SAP Integration Suite

Deployment and operations

The following information is provided by the publisher and applies to the latest app version available on the SAP Store. SAP does not control these policies and procedures; the publisher is solely responsible for the accuracy of the provided information.

Deployment
  • Integrates with SAP Cloud solutions This product integrates with SAP cloud solutions using standard SAP-approved interfaces and APIs.
  • Software-as-a-Service solution This product is delivered online as a subscription service.
Globalization
  • Translated user interfaces and documentation User interfaces and documentation for this product have been translated into multiple languages. Please consult product documentation or contact the publisher for more details.
Operations
  • Service Levels >99.5% This product achieves operational performance levels of 99.5% or greater.

Security and compliance

The following information is provided by the publisher and applies to the latest app version available on the SAP Store. SAP does not control these policies and procedures; the publisher is solely responsible for the accuracy of the provided information.

Security
  • Secured with configurable authentication policies This product has been designed for enhanced security by offering configurable authentication policies.
Compliance
  • EU data privacy This product complies with European Union requirements for data privacy.
Privacy policy

SAP's privacy policy is not applicable to the use of this app. Please refer to the privacy policy provided by this app's partner.

Publisher privacy policy

Resources

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