SAP Business AI

SAP Business AI

Achieve company-wide ROI and transform how work gets done with agents grounded in your business data.

AI that drives your business

Help your teams get more done faster and more efficiently with AI and agents that actually understand all your business processes and data.

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Complete enterprise context

Make better decisions, leverage sharper insights, and scale confidently with secure AI grounded in your business data and embedded into every business function.

 

Unified experience

Revolutionize how work gets done with a central AI interface that elevates essential workflows, answers complex questions, and guides you through processes across all your business-critical applications.

 

End-to-end efficiency

Execute connected workflows faster than ever with role-based AI assistants and agents that work like a teammate by understanding the people, roles, and business behind your processes.

WEBCAST
Build agents with Joule Studio

Join the webcast to explore the new agent builder in Joule Studio—and see how SAP Build innovations help developers work openly and create business value.

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Why SAP Business AI?

Unified AI interface across your business

Complete tasks up to 90% faster* with one intelligent, embedded experience across your business data, processes, and applications. Collaborate seamlessly without silos and accelerate how teams plan, decide, and act.

AI agents that partner with your people

Reduce time spent on complex workflows by up to 75%* and drive productivity with specialized AI agents and role-based assistants for every business function.

One AI operating system with complete enterprise context

Build, run, and integrate AI agents and custom AI solutions at scale, grounded in your data and securely governed through a secure single entry point.

Be more productive, faster, across every team in your business

Create tangible value across every part of your business, from supply chain to finance, procurement, HR, sales, and more.

Supply Chain

Build a more agile, resilient, and customer-centric supply chain with AI.

Finance

Enhance cashflows, boost revenue, and optimize profit margins with AI.

Procurement

Boost your bottom line with AI that improves supplier performance, streamlines operations, and cuts costs.

Human Resources

Drive the success of every employee and achieve organizational agility with AI for HR.

Customer Experience

Drive profitable growth with AI that optimizes customer engagement and experiences and streamlines workflows.

IT and Developers

Use AI to boost productivity, accelerate innovation, and maximize systems uptime and reliability.

Explore Joule Agents with the strongest business process expertise

With full understanding of your business and the most comprehensive data, Joule Agents connect and work seamlessly together to accomplish any task more effectively than other AI agents—and supercharge your people.

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The only agents that work and collaborate across functions—right out of the box

With ready-to-use Joule Agents, your entire enterprise can immediately start tackling more complex challenges.

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Build the most powerful AI agents for your enterprise

With Joule Studio, your teams can create and deploy custom agents that are more powerful and impactful because they’re uniquely grounded in your business processes.

Accelerate SAP projects and cloud transformations exponentially

SAP Joule for Consultants

Explore how SAP Joule for Consultants boosts consultant productivity and accelerates project delivery by up to 14%*

Explore SAP Joule for Consultants 

Powerful, secure, and compliant AI

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EU AI Cloud

Secure, compliant AI for Europe

Innovate with industry-leading AI from SAP and trusted partners that’s hosted on GDPR- and EU AI Act-compliant cloud infrastructure.

SAP FOUNDATION MODELS

Implement leading generative AI and SAP foundation models across use cases

Transform structured business information into actionable insights from enterprise data with SAP-RPT-1. Understand and explain compliant ABAP Cloud code with SAP-ABAP-1.

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VALUE CALCULATOR
Calculate your savings from SAP Business AI

Learn how SAP Business AI can deliver measurable value for your business.

Calculate your savings

See how customers succeed with SAP Business AI

Automating invoice ops with AI

Explore how Cirque du Soleil cuts invoice inquiry time from 30 to 2 minutes across 70,000 annual invoices.

Augmenting procurement processes with AI agents

See how Uniper leverages Joule Studio to create custom AI agents that reduce manual effort by 50%.

Powering skills-based talent strategy with AI

Explore how American Honda drives efficiency in its global workforce with 90% efficiency gains.

Elevating shopping experiences with AI

Learn how Salling Group uses Joule to streamline operations and help teams work more efficiently.

Scaling developer innovation with AI agents

Explore how Bosch Digital equips 1,500 developers to boost productivity by 20% and accelerate unit test creation by 20%.

Elevating sales with 360-degree customer insights

See how Mondi leverages SAP CX analytics to gain a unified customer view, enabling faster decisions and customer responses.

Building an omnichannel shopping experience

Learn how Christ Juweliere ships 60,000 holiday orders from 200+ stores, driving a 40% revenue increase in just one year.

Bringing intelligent CX to life

Explore how Döhler uses AI to boost customer experience productivity, generate smarter insights, and streamline the sales process.

See what analysts are saying about SAP

Intelligence at scale

Learn how SAP Business AI delivers enterprise-wide impact by integrating predictive models, automating insights, and enabling closed-loop feedback into core workflows, for faster, more confident decisions.

AI-Powered Business Suite for Finance

Discover how an integrated suite of financial solutions can help organizations leverage data and AI across different financial operations to contribute to growth objectives.

The importance of AI in supply chain and operations

Dive into this IDC InfoBrief on the importance of harnessing the power of AI and navigating its associated complexities across supply chain and operations.

Modernizing finance with AI

Learn how AI in ERP systems can enhance your organization’s ability to improve overall performance. IDC conducted an expansive survey of a finance audience across organizations worldwide to assess their approaches to and uses of AI.

Resources

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AI Assistants in Joule: Empowering every role to work smarter

Discover how SAP is redefining productivity with AI assistants in Joule built with role, data, and application context to automate workflows, boost efficiency, and elevate every function across the enterprise.

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Build business-ready AI agents in minutes

Watch the on-demand webinar to explore the new agent builder capability in Joule Studio. See how built-in SAP business process expertise helps your teams innovate with agility.

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Oxford Economics: Discover the value of AI

We asked 1,600 directors across eight countries about the ROI of in their organizations. Find out what they said and how 31% will drive ROI from AI in the next two years.

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AI in action: Practical use cases for real business results

Discover how SAP customers use AI to solve problems, accelerate workflows, and deliver results through real-world use cases across finance, HR, supply chain, and service.

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Artificial Intelligence in finance

See how CFOs can supercharge finance functions, exploring both the potential and the challenges of capitalizing on AI.

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SAP Business AI Release Highlights

Get the latest updates on AI and agents that can support you across your entire business.

Frequently asked questions

SAP Business AI is a portfolio of enterprise-grade artificial intelligence offerings that embed AI capabilities directly into SAP's business applications and processes, enabling intelligent automation, predictive analytics, and data-driven decision-making across finance, supply chain, HR, and customer experience functions. It works by integrating machine learning, natural language processing, generative AI, and agentic AI technologies into existing SAP systems like SAP S/4HANA, SAP SuccessFactors, and SAP Ariba, allowing businesses to automate repetitive tasks, gain real-time insights, and optimize operations without requiring separate AI tools. AI Foundation is the underlying operating system that powers SAP Business AI, enabling users to build, run and integrate AI agents and custom AI solutions at scale.

SAP Business AI solves critical business challenges including inefficient manual processes, poor data-driven decision making, and inadequate customer experiences by embedding intelligent automation, predictive analytics, and personalized interactions directly into core business applications. The platform addresses operational inefficiencies across finance, supply chain, HR, and customer management functions through AI-powered insights, automated workflows, and real-time data analysis that streamline business processes and reduce human error. Organizations using SAP Business AI achieve measurable outcomes including enhanced productivity, cost savings through process automation, improved forecasting accuracy, and strengthened customer relationships that drive sustainable business growth.

Joule is an AI solution embedded throughout SAP's cloud enterprise portfolio that delivers proactive, contextualized insights and automates complex workflows using natural language interactions. Intelligent agents, specifically Joule Agents, are AI-powered assistants that use SAP's business process expertise to automate end-to-end workflows across finance, HR, supply chain, and customer experience functions. Together, they help businesses increase productivity, streamline operations, and enable employees to focus on high-value strategic work while maintaining enterprise-grade security and compliance..

SAP Business AI implements comprehensive data protection measures including data masking and pseudonymization to protect personally identifiable information (PII). Customer data remains within their own SAP tenancy with tenant-level data isolation, and no customer data is stored within AI assistants like Joule. All data processing follows GDPR requirements and SAP's Global Data Protection and Privacy Policy, with data anonymized or pseudonymized where appropriate.

Start with the Experiencing SAP Business AI learning journey to understand how SAP Business AI delivers value across roles and processes. You’ll learn how Joule and intelligent agents automate workflows, how AI Foundation enables you to build and scale AI across SAP Cloud ERP and hybrid environments, and how Responsible AI principles are embedded throughout SAP solutions.

SAP Business AI follows a two-tier model: Base AI and Premium AI. Joule Base is included in standard SAP Cloud subscriptions at no additional cost and delivers embedded, everyday AI capabilities across SAP applications. Joule Premium Packages support more advanced use cases and is priced either per user per month (for regularly assigned capabilities) or through consumption-based SAP AI Units (for scalable or event-driven scenarios). AI Units act as a flexible, shared credit pool that can be used. The number of AI Units required depends on your users, use cases, and expected usage and can be calculated using the AI estimator. SAP provides estimation guidance and commercial support to help determine the right model and volume for your organization.

AI in business helps automate processes, analyze large volumes of data, and improve decision-making across core functions. In finance, it supports risk management and forecasting; in supply chain and procurement, it optimizes planning, supplier management, and inventory; in HR, it enhances recruiting and employee engagement; and in customer experience, it improves customer insights, lead generation, and campaign performance. By embedding AI into business processes, organizations increase efficiency, reduce risk, and drive better outcomes across the enterprise.

Foundation models are large-scale AI models pre-trained on vast datasets that can be adapted for multiple use cases without extensive retraining. SAP's new foundation models include SAP-RPT-1 and SAP-ABAP-1, which are specifically designed to deliver predictive insights from a single model across use cases, and immediate access to specialized ABAP knowledge. These models enable faster, more accurate task completion and ABAP development by leveraging SAP's domain expertise built directly into the AI architecture.

*Numbers assumed for consumer products company, €1bn in revenue, and 2,000 employees. Annual benefits result from one or more value drivers. Source: SAP Value Benchmarking.

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