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SAP Workforce Scheduling and Optimization by ClickSoftware

Deliver 5-star customer service and cut costs – with our workforce scheduling software

Enhance your customer service operations in the field with SAP Workforce Scheduling and Optimization by ClickSoftware.


Key Benefits

Run at peak efficiency with smarter service forecasting, planning, execution, and analysis. Maximize resource utilization and effectiveness. And cut costs on everything from overtime to fuel.


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Leverage demand forecasting to determine how much work is set to arrive – and when and where

Consider skills, service commitments, location, and customer preferences when deploying resources

Meet anticipated workloads in a specific timeframe with better capacity planning and resource allocation

Respond in real time to field issues such as traffic and cancellations

Analyze service performance by identifying problem areas and methods for improvement

Product Capabilities

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Improved Service Control and Visibility

Get the 360-degree visibility you need to make the best workforce management decisions – and gain greater control of your customer service operations.

  • Provide accurate visibility of workload demand and capacity across your organization
  • Apply consistent decision making throughout your organization
  • Centralize workforce planning, scheduling, and operations dispatching

Reduced Aftersales Service Costs

Spend less time on tedious tasks and eliminate unnecessary penalty payments by directing your focus towards optimized resource management.

  • Decrease time spent on service scheduling to improve productivity
  • Optimize staffing to reduce overtime and mileage, and optimize use of subcontractors
  • Eliminate missed-service penalties with improved schedule management

Increased Field Service Revenue

Delight your customers with consistent, first-class customer service – winning you referrals and ultimately, more revenue.

  • Serve more customers every week to boost revenue
  • Roll out red carpet customer service levels to improve loyalty
  • Get the job done on time, the first time, every time
  • Promise reliable, narrow appointment time windows with smarter workforce planning

Get maximum value from SAP Workforce Scheduling and Optimization

Jump-start your SAP solution implementation and drive ROI by collaborating with industry experts, consultants, and support engineers throughout your journey.
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Services

Transform your business quickly and effectively by taking advantage of our holistic service and support plans, expert consulting services, custom application development, proven best practices, and deep industry and technical knowledge.

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Support

Get the support you need to keep your SAP solutions running at peak performance with our IT experts and support services, including long-term plans, embedded teams, remote technology support, self-service portal, and innovation strategies.

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Security and Compliance

Focus on your business and customer relationships, while knowing that your data is safe and reliable. With a proactive, predictive approach, SAP helps ensure compliance and data security in the cloud and within an on-premise data center.

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