Diagnose equipment faults and create work orders through conversation
Transform equipment fault diagnosis by enabling maintenance technicians to identify root cause codes, retrieve spare parts, and create work orders through a single natural language conversation. Built on SAP Build Joule Studio and integrated with SAP S/4HANA Plant Maintenance, the agent eliminates manual navigation by orchestrating fault history lookup, spare parts retrieval, and work order creation automatically.
Benefits
Reduce equipment downtime through fast fault diagnosis
Enable maintenance technicians to instantly identify the root cause of an equipment fault by querying historical maintenance notifications in real time. Instead of manually searching across multiple transactions, the technician describes the fault in plain language and the agent surfaces the most frequently occurring cause code from past records, cutting diagnosis time and enabling faster corrective action.
Empower your technicians to quickly handle routine tasks
The agent orchestrates SAP Plant Maintenance APIs behind the scenes, explains each step, and seeks user confirmation before proceeding, enabling any maintenance planner or technician to use this solution to diagnose faults, identify spare parts, and create work orders.
Standarize spare part selection using historical maintenance data
Rather than relying on individual technician knowledge to select spare parts, the agent analyzes all maintenance orders historically linked to a reported fault and recommends the most frequently used spare part across those orders. This data-driven approach ensures consistency in parts selection, reduces procurement errors, and builds a repeatable troubleshooting process grounded in the organization's own SAP Plant Maintenance history.
Features
Identify fault cause codes through natural language queries
The agent accepts a plain-language fault description, queries SAP maintenance notifications, matches similar historical records, identifies the most frequent cause code, and presents the result to the technician. No SAP transaction knowledge or manual filtering is required.
Recommend spare parts from SAP maintenance order history
After the fault is confirmed, the agent retrieves historical maintenance orders, identifies the most frequently used spare part, and recommends it based on SAP Plant Maintenance data. This eliminates manual lookup and ensures data-driven spare part selection.
Create SAP Plant Maintenance work orders automatically on user confirmation
After the spare part is confirmed, the agent creates an SAP Plant Maintenance work order by passing the equipment, fault, and spare part details to SAP. The work order number is returned to the technician, completing the fault-to-work-order process in one guided interaction.
Plans and pricing
Starting Edition
Integration connection with SAP S/4HANA
Setup assistance: one-time onboarding support for installation and basic configuration
Self-paced training: access to recorded training modules for administrators and end users
Integration connection with SAP S/4HANA
Setup assistance: one-time onboarding support for installation and basic configuration
Self-paced training: access to recorded training modules for administrators and end users
Technical Information
The following information is provided by the publisher and applies to the latest app version available on the SAP Store. SAP does not control these policies and procedures; the publisher is solely responsible for the accuracy of the provided information.
Resources
Equipment Troubleshooting Agent Document Preview
Equipment Troubleshooting Deck
Equipment Troubleshooting Agent Demo Video
Publisher
Incture Technologies Private Limited
Incture is a leading provider of digital and AI solutions for SAP customers. With over 19 years of experience, we have delivered over 100 projects on SAP Business Technology Platform and hyperscale platforms, helping CPG and retail, manufacturing, energy, and life sciences customers achieve hyper-automation and achieve measurable outcomes with a clean core and seamless integration.
