SAP Field Service Management
What is SAP Field Service Management?
Resolve customer issues faster with comprehensive, proactive, AI-enabled field service management software from SAP.
With powerful field service software from SAP, you can connect processes and data to make better decisions that minimize risks while reducing costs.
- Improve first-time fix rates with mobile technology and AI-based recommendations to find the right technician for the job and confirm parts availability
- Accelerate service execution and keep customers informed with integrated processes and intuitive technician collaboration
- Increase satisfaction and cut field service costs by boosting productive time, streamlining dispatch, and making timely decisions based on real-time data
Explore more service management software
Connect every customer touchpoint and deliver a unified service resolution.
See how customers are succeeding with SAP
See what analysts are saying about SAP
Leading the market for field service management
Read this IDC MarketScape report and learn why IDC puts SAP in the 2023-2024 Leaders category for field service management.
Using service to generate greater value
Read why IDC names SAP a Leader in service life-cycle management based on scalability, flexibility, integration, and more.
Accelerating business growth in the service economy
Learn how technological advancements, evolving customer preferences, and service-oriented economies are driving business change.
Inspiring customer loyalty and driving growth
Read this white paper by IDC for how to establish a service life cycle that inspires customer loyalty and drives business growth.