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Optimize service processes with SAP S/4HANA

Deliver exceptional, personalized, and reliable service with SAP S/4HANA.

Transform service to retain customers for life
  • Holistic analytics across your entire portfolio of services
  • End-to-end management of commercial services, including integrated fulfillment, billing, and financial processes
  • Technical service management from planning to fulfillment on a single platform
  • Broad visibility across your operations to track, visualize, analyze, and interact with your data

What can SAP S/4HANA do for service?

Technical service management

  • Manage break-fix service on an ad hoc basis, as well as recurring service, based on service plans and entitlements
  • Streamline in-house repairs – from logging calls and receiving returned products to dispatching repaired items
  • Provide back-end capabilities for mobile field service engineers, including customer, asset, and inventory information

Commercial service management

  • Oversee pricing agreements and discounts and automatically execute periodic billing to manage recurring revenue streams
  • Maintain solution bundles in a single quote, including one-time and recurring services, physical products, and subscriptions
  • Manage frame contracts that define entitled partners ordering services with specific conditions

Service analytics

  • View real-time transactional data and customize visualization with flexible tools
  • Consolidate business information across disparate source systems and produce actionable visualizations and business insights
  • Gain reliable insights into expected sales volume, margin, and resource requirements based on machine learning-augmented predictive analytics

Service business planning

  • Gain a comprehensive view of solutions and services and make decisions to optimize key dimensions
  • Monitor KPIs and service performance in real time, and leverage the intelligence to act on continuous improvement
  • Establish service organizations that support execution of service business strategy, while managing qualifications and certifications

Service parts management

  • Manage spare parts ordering processes to ensure accurate availability information
  • Streamline spare parts fulfillment, procurement, transportation, and warehousing processes in one solution
  • Manage and monitor planning and execution of spare parts with a single supply chain data model

Service parts planning

  • Optimize planning and distribution for high volumes of service parts and network locations
  • Analyze and simulate data in real time, carry out planning version comparison, and monitor performance
  • Manage complex supersession chains to improve planning for a high number of finished goods

SAP S/4HANA release highlights for service

Explore the potential of SAP S/4HANA Cloud 2102

Walk through top innovations that can help your business advance its service  processes faster and simpler.

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