Omnichannel app to enable self-serve and manage subscriptions for your customers
A user-centric omnichannel app (for Web, iOS, and Android platform) that provides a self-serve platform for your customers to manage their subscriptions and invoices, make payments, raise requests, and more. It is tightly integrated with SAP Backend Service.
Overview
Simplify the subscription management process for your customers
An innovative, user-centric app (web & mobile), designed for subscription-based businesses to provide a complete self-serve platform for their customers. A one-stop solution to manage all subscriptions from a single platform.
Manage and view subscriptions & related functions
An advanced cloud-native solution that allows the end customers to buy and self-manage their subscriptions, make payments, raise disputes, and manage the subscription lifecycles. Allows customers to effortlessly manage all subscriptions from a single platform.
Create and manage business-to-business agreements
Offers additional benefits for your business-to-business customers, such as allowing them to create & manage Business-to-Business agreements, & products to the agreement with negotiated prices and add subscriptions to agreements, and manage the subscriptions in self-care/agent-assisted mode.
Details
Solution type
Extensions and Add-ons
Industry
Cross-Industry, Utilities, Travel and Transportation, Telecommunications, Media
Compatibility
Works with
Features
Access all subscription related information from a single place
Help businesses in providing the customers with the ease of managing their subscriptions, payments, disputes, and a lot more through a single platform (application available for web and mobile).
Provide flexible payment choices to your customers
Offer your customers with easy and flexible payment choices where they can choose from multiple payment methods such as debit and credit card, UPI, and various available wallets.
Raise / Manage Disputes in one click
A platform that allows your customers to raise disputes if they disagree with the existing bill/amount they are asked to pay. Once the dispute is raised, customers can manage it until is settled and closed.
Plans and pricing
All plans include:
Q2C CustomerPortal: Silver Edition
Revenue up to USD 200 Million
Includes 10000 Customer Accounts Per YearEUR 25,000.00- + EUR 25005.00 Setup Fee
- Minimum contract 3 years
Revenue up to USD 200 Million
Includes 10000 Customer Accounts Q2C CustomerPortal: Gold Edition
From USD 20o Million to 500 Million
Includes 30000 Customer Accounts Per YearEUR 50,000.00- + EUR 25000.00 Setup Fee
- Minimum contract 3 years
From USD 20o Million to 500 Million
Includes 30000 Customer Accounts Q2C CustomerPortal: Diamond Edition
Revenue from USD 500 Million to 1 Billion
Includes 50000 Customer Accounts Per YearEUR 75,000.00- + EUR 25000.00 Setup Fee
- Minimum contract 3 years
Revenue from USD 500 Million to 1 Billion
Includes 50000 Customer Accounts Q2C CustomerPortal: Platinum Edition
Revenue of USD 1 Billion to 5 Billion
Includes 100000 Customer Accounts Per YearEUR 150,000.00- + EUR 25000.00 Setup Fee
- Minimum contract 3 years
Revenue of USD 1 Billion to 5 Billion
Includes 100000 Customer Accounts
Technical Information
| Solution type | Extensions and Add-ons |
| Category | Enterprise Resource Planning |
| Industry | Cross-Industry, Utilities, Travel and Transportation, Telecommunications, Media |
| Works with |
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The following information is provided by the publisher and applies to the latest app version available on the SAP Store. SAP does not control these policies and procedures; the publisher is solely responsible for the accuracy of the provided information.
| Deployment |
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| Globalization |
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| Operations |
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The following information is provided by the publisher and applies to the latest app version available on the SAP Store. SAP does not control these policies and procedures; the publisher is solely responsible for the accuracy of the provided information.
| Security |
Secured with configurable authentication policies This product has been designed for enhanced security by offering configurable authentication policies. |
| Compliance |
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| Privacy policy |
SAP's privacy policy is not applicable to the use of this app. Please refer to the privacy policy provided by this app's partner. |
Resources
Q2C CustomerPortal - User Journey
Q2C CustomerPortal - Introduction
Q2C CustomerPortal - Revolutionizing Subscription Management
Q2C CustomerPortal Energizing the EV Industry
Transform Your Subscription Management Process with Q2C CustomerPortal
Publisher
Acuiti Labs Limited
Acuiti Labs is a specialist SAP Billing and Revenue Innovation Management partner, trusted by global enterprises for scalable, industry-ready solutions. With a strong client base across North America and Europe, Acuiti delivers with deep SAP expertise and a 100% success record. Backed by over 400 consultants, Acuiti integrates SAP Billing and Revenue Innovation Management with Configure Price Quote, Salesforce, Subscription Billing, and Entitlement Management for seamless transformation. Its innovations include the Q2C Customer Portal and accelerators for public transport, payments, hi-tech, media, and airports — enabling faster time to value.
