Engage customers anytime, through any channel
Empower customers to reach you through their preferred channels, be it voice, email, web chat, SMS, or messaging apps such as WhatsApp or Facebook Messenger. Use the power of AI to drive efficiency and bring customer intimacy to the next level using out-of-the-box integration with SAP Service Cloud
Benefits
Increase Customer Satisfaction
Match customers with the best-suited agent using skills-based omnichannel routing to increase first-contact resolution and customer satisfaction. Whether they reach you by phone, email, chat, SMS, or messaging apps, your customers get a consistent, satisfying experience.
Drive Efficiency
Achieve 30-50% cost reduction in customer care by automating conversations and increasing agent efficiency; compared to voice support, you can reduce your costs by up to 30%.
Respond Effectively
Automate customer interactions and business processes, bringing convenience and speed to your customers, while allowing your employees to focus on building deeper relationships instead of repetitive tasks.
Easily Enable Work-From-Home Agents
Create a virtual contact center using organizational resources outside the walls of your contact center, such as work-from-home agents or branch-office employees.
Features
Handle Customer Inquiries With Voice/Telephony
Let customers reach you by phone and route calls to agents based on skills and availability. A built-in softphone provides agents with buttons for mute, hold, transfer, consult, conference, etc. Agents can also make outbound calls and handle callback requests from customers. Calls can be recorded.
Use Social Messaging and Two-Way SMS Conversations
Have conversations with customers on their preferred channel. Let your customers chat with agents from a website, Facebook Messenger, WhatsApp, Viber, and SMS. Power conversations by Chatlayer’s Natural Language Processing so your bot can understand and communicate with customers in 125+ languages.
Reach Customers With Outbound Campaign Calling
Run outbound campaigns using preview, progressive, or predictive dialing. Agents can enter campaign remarks, use scripting, update customer information, and use regular phone functions during outbound calls.
Plans and pricing
Agent user interface, supervisor dashboard, and reporting
Agents, supervisors, and reporting users. Covering voice/phone, email, chat, and messaging channels.
Price upon requestAgents, supervisors, and reporting users. Covering voice/phone, email, chat, and messaging channels.
Bundle of 8 messaging channel users
Agents, supervisors, and reporting users that handle messaging conversations.
Includes 8 Users Per MonthEUR 425.00- EUR per Blocks of
- Minimum contract 1 month
- Minimum 5 orders required
See all pricing details Agents, supervisors, and reporting users that handle messaging conversations.
Includes 8 Users AI-powered natural language bot bundle
Includes licenses for 5 team members
Up to 2000 monthly chat conversations and 5000 monthly voice minutes
Per MonthEUR 549.00- EUR per Users
- Minimum contract 1 month
Includes licenses for 5 team members
Up to 2000 monthly chat conversations and 5000 monthly voice minutes
