Kapture Service Cloud
Kapture Service Cloud is an industry leading, CX automation platform, which offers large enterprises an end-to-end solution to enhance their overall customer experience offering. Kapture Service Cloud seamlessly enables over 1000 integrations, ensuring intelligence and contextuality across customer journey.
Overview
Personalize Every Interation
With Kapture's bots and other AI tools, bring out different outcomes for each customer based on the underlying data. Match needs and solutions smartly and proactively such that each resolution is quick and exactly what the customer is looking for.
Assist Agents with GenAI
Summarize lengthy queries, generate automatic responses, smartly fix replies to ensure that the customer satisfaction is high. Let GenAI understand customer intent and sentiments and provide your agents with responses that are just perfect for your customers.
Empower Personalized Self-Serve
With the help of NLP and AI, use our multiple chatbot options including Conversational, Menu-Driven, and FAQ-based interactions to give your customers the responses within seconds. Ensure that your agents are only reserved for complex interactions while intelligent self-serve tools take care of the rest.
Details
Solution type
Extensions and Add-ons
Industry
Oil, Gas, and Energy, Travel and Transportation, Retail, Banking, Cross-Industry
Compatibility
Works with
Features
Ticket Management System
Enhance ticketing with Kapture's omnichannel solution for 65% faster query resolution. Kapture's ticketing solution enhances efficiency by enriching ticket context, streamlining communication, implementing automated workflows, establishing a comprehensive customer view, and more.
Customer 360
Kapture's Customer 360 model unlocks a 30% productivity boost and happier customers. By unifying all customer data and leveraging GenAI's AI-powered insights, businesses can predict behavior, make data-driven decisions, and ultimately drive growth and satisfaction.
Self-Serve
Slash 90% of ticket volume by empowering your customers to find solutions independently and efficiently. Powered by GenAI, Kapture Self Service enables customers to benefit from personalized FAQs, resolution of repetitive queries in an agent-free manner, and gain user tips from community forums.
Plans and pricing
All plans include:
Enterprise
Professional Features + Dedicated Account Manager + Web Forms + Sandbox + Internal Chat
Bots - Chatbot, Email Bot, Social Media Bot
Agent Co-Pilot
Auto QA
CX Load Predictions
Includes 1 License Includes 1 Session Price upon requestProfessional Features + Dedicated Account Manager + Web Forms + Sandbox + Internal Chat
Bots - Chatbot, Email Bot, Social Media Bot
Agent Co-Pilot
Auto QA
CX Load Predictions
Includes 1 License Includes 1 Session Professional
Essential Plan + Multilingual Support + 24x7 Support + Continual Improvement Module + Advanced Analytics Dashboard + Contextual SOP
Pre & Post Ticket Actions - Smart Agent Routing, Auto Ticket Summary, Auto Skillset
Agent Assistance - Summarize, Fix the Reply, Tone Selector, Expand Text, Profanity Detection, Magic Reply
Analytics using NLQ
Self Serve + Gen-AI Knowledge Base
Includes 1 License Includes 1 Session Price upon requestEssential Plan + Multilingual Support + 24x7 Support + Continual Improvement Module + Advanced Analytics Dashboard + Contextual SOP
Pre & Post Ticket Actions - Smart Agent Routing, Auto Ticket Summary, Auto Skillset
Agent Assistance - Summarize, Fix the Reply, Tone Selector, Expand Text, Profanity Detection, Magic Reply
Analytics using NLQ
Self Serve + Gen-AI Knowledge Base
Includes 1 License Includes 1 Session Essential
Omnichannel Ticketing Platform
1000+ Integrations
Online Support - Chat, Email, Call
Customer 360 & Data Migration
Analytics Dashboard
Agent Assistance - Summarize, Fix the Reply, Tone Selector, Expand Text
Others - Contacts Management, Side Conversations, Grievance Management, IP Whitelisting, SLA & TAT Management, Knowledge Base, Auto-Trigger, Folder & Queue Management
Includes 1 License Includes 1 Session Price unavailable in this region- Minimum contract 1 year
Omnichannel Ticketing Platform
1000+ Integrations
Online Support - Chat, Email, Call
Customer 360 & Data Migration
Analytics Dashboard
Agent Assistance - Summarize, Fix the Reply, Tone Selector, Expand Text
Others - Contacts Management, Side Conversations, Grievance Management, IP Whitelisting, SLA & TAT Management, Knowledge Base, Auto-Trigger, Folder & Queue Management
Includes 1 License Includes 1 Session
Technical Information
| Solution type | Extensions and Add-ons |
| Category | Customer Service |
| Industry | Oil, Gas, and Energy, Travel and Transportation, Retail, Banking, Cross-Industry |
| Works with |
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The following information is provided by the publisher and applies to the latest app version available on the SAP Store. SAP does not control these policies and procedures; the publisher is solely responsible for the accuracy of the provided information.
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| Globalization |
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| Operations |
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The following information is provided by the publisher and applies to the latest app version available on the SAP Store. SAP does not control these policies and procedures; the publisher is solely responsible for the accuracy of the provided information.
| Security |
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| Compliance |
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| Privacy policy |
SAP's privacy policy is not applicable to the use of this app. Please refer to the privacy policy provided by this app's partner. |
Resources
Kapture Contact Center Management Solution
Kapture Service Center Management Solution
Kapture Live Chat Software
Kapture Field Service Management Solution
Ticket Management System
Kapture Self-Service Platform
Publisher
ADJETTER MEDIA NETWORK PRIVATE
At Kapture, we optimize operations for organizations, ensuring seamless experiences for employees and customers. By integrating cutting-edge technologies like generative AI, we offer tailored solutions that deepen customer engagement and support. Our suite includes Kapture CX for customer support automation, Kapture Insights for feedback management, Kapture EX for employee collaboration, and Kapture Frontline for FMCD field service. With features like contact center management and live chat, we serve diverse industries like retail, travel, energy, and BFSI, delivering highly personalized solutions.
