Determine the case type during the conversion of email to case.

During the conversion of emails to cases, the case type determination model analyzes subject and description. It then establishes the case type for the case creation. The system inputs the determined case type into the case, initiating the case creation process.

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Overview

Call Center Efficiency

Improve agent productivity

Faster Case Resolution for Agents

Empower agents to solve cases faster

Service Efficiency & Satisfaction Increase

Increase service efficiency and improve customer satisfaction

Details

Solution type

AI Feature

Plans and pricing

Choose a base plan

SAP Enterprise Service Management, Case Type Determination

  • Details:

    • AI Units are not currently required to use this AI offering in the underlying Cloud Service. This is subject to change.
Price upon request
  • Contract duration available upon request

  • Details:

    • AI Units are not currently required to use this AI offering in the underlying Cloud Service. This is subject to change.

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Technical Information

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