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SAP Service Cloud

At a Glance Features Plans and Pricing Technical Information Get Started
At a Glance Features Plans and Pricing Technical Information Get Started

Make service the heart of your customer experience

Orchestrate seamless service experiences to support your customers throughout their entire journey.

Build customer trust with exceptional field service

Read the white paper

Deliver excellent field service with an integrated approach

Watch the video

Transform your sales and service capabilities as you look ahead to the future

Watch the Webinar

End-to-End Service Execution

Synchronize your service processes to deliver an outstanding customer experience from start to finish.

 

Continuous system communication

Integrate services capabilities with enterprise solutions from SAP, allowing your systems to communicate from start to resolution.

Simplified data access

Optimize service execution with easy access to key backend data, such as parts, orders, warranties, and service contracts.

Unparalleled insight

Use vital resources to gain the insights you need to make real-time decisions and improve productivity, performance, and customer experiences.

Service that Scales

Provide service that’s flexible to meet your customers' needs.

 

Intelligent scaling

Leverage artificial intelligence (AI), world-class language technology, and preconfigured bots to scale your business quickly.

Optimized services

Utilize the power of machine learning to optimize examination and assignment of incoming service tickets.

Automated fact-finding

Learn from both historical interactions and transactional records to automate answers more intelligently and productively.

Self-service options

Empower customers with self-service options to troubleshoot, schedule service, track requests, or get remote assistance.

Intelligent User Experiences

Optimize the service experience across channels and users with intelligent, intuitive interactions.

 

One, intelligent platform

Provide end customers with a consistent service experience across channels and support e-commerce on a single, intelligent platform.

Deep learning

Apply deep learning techniques to efficiently route, categorize, and prioritize service tickets through machine learning.

Innovative gamification

Leverage innovative gamification to motivate team members with real-time feedback, recognition, and friendly competition.

Fast problem resolution

Collect accurate customer feedback across the entire journey and use in-depth analytics to solve problems at the root.

Watch the full demo

Omnichannel Customer Service

Provide superior service to your customers based on their preferences.

 

Unified interface

Deliver a consistent service experience by managing all customer inquiries within the same user interface.

Optimized routing

Accelerate customer service with automated contact identification, screen pop-up, and routing to the right experts.

Personalized service

Give your agents access to customer profiles, order history, and service history for personalized service and offers.

Release Highlights

Explore new features, functions, and highlights in the latest release of SAP Service Cloud solutions.

Road Map

View our road map to explore your current options, as well as planned innovations and future features and functions.

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