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Solve your specific customer service needs

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Serve your customers through channels they prefer

Give your service agents easy-to-use tools and access to relevant customer data to make service interactions smooth and personalized.

Help customers get the results they want

Go beyond traditional service and support interactions with customer-driven experiences. Deliver end-to-end service excellence with a simplified technology landscape. 

Deliver service excellence that covers every touch point

Adapt and offer an end-to-end customer service experience. Accommodate low-touch and high complex interactions as well as field service, all from one source.

Choose your SAP software for customer service

SAP Service Cloud

Stay a step ahead of customer expectations, from the initial service contact all the way through billing. Offer multiple service channels, access complete and contextual customer information, and gain real-time insight into call center and field service performance.

  • Cloud deployment
  • Multichannel service ticketing
  • In-context social collaboration
  • Self-service customer portal

SAP Customer Engagement Center

Resolve your customer queries faster with a unified agent desktop with built-in communication channels. Create a consistent customer experience by managing all customer contacts in the same interface.

  • Cloud deployment
  • Unified agent desktop
  • Built-in communication channels
  • Business process integration

What are leading analysts saying about SAP?

Get the facts

74%
of enterprises see the greatest buyer drop out during pre-purchase stages, where customer service is least involved.

Social Media Today

49%
of enterprises struggle to provide customers with live support services.

Social Media Today

Explore how service impacts customer engagement

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Investigate the two fundamental strategies for achieving service excellence: building a unified view of customer data and providing employees with easy access to relevant insights.

Get the latest news and trends from experts

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Volker Hildebrand
VP, SAP Service Cloud

Extending field service management with AI-based crowd service

Learn how Coresystems’ innovative platform complements SAP’s customer service portfolio to support end-to-end service processes. 

Tim Clark
Head of Brand Journalism SAP

Fix a broken buyer experience with customer service insight

Bridge the gaps across your customer journey and deliver a seamless experience. Consider how some common trouble areas can affect your customers’ experience.

Christopher Koch
Editorial Director
SAP Center for Business Insight

Key customer experience questions answered

We have compiled a list of important questions regarding the customer experience. Read the clearest and most complete answers to those questions, based on our research.

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