Customize customer engagements with real-time, omnichannel, and contextual marketing for utilities.
Customer Engagement
Take customer relationships to the next level with real-time engagements across multiple touchpoints
Drive profitability and customer loyalty by establishing a 360-degree view of customers and delivering personalized offers at each moment of the decision making process. Listen and interact with your customers in real time with relevant information, and translate individual experiences into satisfying end-to-end customer engagements.
Contextual Marketing
Leverage real-time context to market in the moment. With marketing solutions from SAP, you can consolidate customer information into one view to gain insights into customer interests and motivations. Deliver individualized customer experiences that matter, and react quickly to optimize marketing based on dynamic market conditions.
Smarter Selling and Commerce
Empower your sales teams to engage with customers throughout the buying journey in a more meaningful way. With sales solutions from SAP that support smarter selling, you can give your salespeople the insights they need to accelerate productivity and sales performance, and make quick, informed business decisions in the moment.
Customer Service Excellence
Exceed the needs of digitally connected customers with omnichannel customer service excellence. SAP solutions empower field and call center agents to increase productivity and responsiveness to all inquiries. By connecting agents with the right expertise and tools at the right time, you can inspire brand loyalty with every service interaction.
See how utilities customers are succeeding with SAP
Get the facts
24%
increase in revenue with an increase in cross-sell rates.
SAP Performance Benchmarking
30%
more qualified leads closed by tracking leads, prospects stages, and status in real time.
SAP Benchmarking
50%
reduction of time-to-market phase.
enviaM and MITGAS case study