To take advantage of real-time visibility to provide the high-quality products and services customers expect, Kyocera Document Solutions Australia needed to upgrade its legacy ERP system. Looking to move to the cloud, Kyocera trusted personalized and proactive assistance from SAP Preferred Success services to modernize its operations on SAP S/4HANA Cloud.
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SAP Preferred Success has provided an avenue to allow us to reevaluate our processes and create a more efficient business.
Rohan Higgins
Chief Financial Officer
Kyocera Document Solutions Pty Ltd.
Kyocera puts customers first with outstanding printing and document services.
For more than 30 years, the company has minimized environmental impact by developing long-life, low-waste printers and multifunctional products. Kyocera does this even as the volume of customer documents and challenges related to document processing grows exponentially.
With its operations running on a highly customized legacy ERP system that had become increasingly unfit to serve its needs, Kyocera looked to modernize its operations. The company lacked real-time visibility, and the legacy system complicated many business processes. To provide customers with the high-quality products and services they’ve come to expect, Kyocera made the decision to upgrade its operational landscape in the cloud and transform core business processes.
By utilizing SAP Preferred Success services, we have been able to accelerate the business acceptance of change and drive a continuous improvement landscape.
Rohan Higgins
Chief Financial Officer
Kyocera Document Solutions Pty Ltd.
To move from its homegrown accounting system to a modern ERP application in the cloud, Kyocera chose to implement SAP S/4HANA Cloud.
With this solution, Kyocera can integrate core business processes, eliminate manual touch points, and scale as needed. The software also sets the foundation for a reproducible model that can be deployed across the company’s subsidiaries.
To help ensure a smooth go-live and reduce reactive incidents, Kyocera took advantage of SAP Preferred Success services. These subscription-based services offer a bundle of prescriptive customer success resources that accelerate cloud adoption and enable quick business outcomes.
Thanks to accelerated support and a strong focus on incident management and communication from SAP Preferred Success, Kyocera achieved a smooth go-live of SAP S/4HANA Cloud.
Central to this outcome was access to a customer success manager as part of SAP Preferred Success, who helped deliver heightened response times and proactive incident avoidance. Training on incident resolution was also provided to Kyocera’s team.
With its business now running on SAP S/4HANA Cloud, Kyocera has eliminated manual processes, creating new operational efficiencies and cutting the total cost of its operations.
By gaining comprehensive visibility across its operations, Kyocera is now able to make more-informed decisions that always put customers first.
Kyocera Document Solutions Australia Pty Ltd. puts customers first with outstanding printing and document services. For more than 30 years, the company has minimized environmental impact by developing long-life, low-waste printers and multifunctional products.
| Industry | Region | Company size |
|---|---|---|
| Wholesale distribution | Sydney, Australia | 300 employees |
