Empower B2B customers to self-serve their SAP order-to-cash journey
This solution gives your customers secure, real-time self-service access to orders, deliveries, invoices, payments, balances, and product availability, integrated with SAP. Reduce manual follow-ups, improve order accuracy, and accelerate order-to-cash through a modern, role-based portal for browsing, ordering, tracking, and document downloads. Delivered as a packaged accelerator for fast time-to-value.
By The Expert
Overview
Improve customer experience with true self service
Give customers a single portal to check orders, deliveries, invoices, payments, and product availability. Reduce friction, increase transparency, and improve adoption through an intuitive, role-based experience.
Reduce cost to serve and operational workload
Deflect repetitive inquiries from customer service and sales ops by enabling customers to self-serve online. Standardize workflows, reduce manual follow ups, and free internal teams for higher value work.
Increase order accuracy and reduce disputes
Real-time visibility into pricing, availability, order status, and documents reduces miscommunication, minimizes errors, and cuts invoice and delivery disputes.
Details
Solution type
APIs and Technical Components
Industry
Consumer Products, Industrial Manufacturing, Wholesale Distribution, Retail
Compatibility
Works with
Features
Real-time SAP connected experience
Every customer’s action, browsing, ordering, and status checks, connects to SAP in real-time, so customers always see accurate pricing, availability, and delivery status, while your team reduces errors and duplicate work
Customer account dashboard and open items overview
Give customers an at a glance view of open orders, open deliveries, open invoices, and key account indicators, presented as KPIs and charts for faster decisions
Self-service ordering and document access
Customers interact through the portal instead of phone calls and emails, accelerating ordering and reducing repetitive inquiries across customer service and sales operations
Plans and pricing
All plans include:
Core Edition
Account dashboard
Inquiry visibility of RFQs, orders, and line items
Document status visibility at header and item levels
Interactive product catalogue
Payment history visibility
Price unavailable in this region- Minimum contract 1 year
Account dashboard
Inquiry visibility of RFQs, orders, and line items
Document status visibility at header and item levels
Interactive product catalogue
Payment history visibility
Advanced Edition
Everything from Core Edition, plus
Sales Order simulation for pricing and free item checks
Download Delivery and Invoice document forms
Electronic submission of Proof of Delivery (POD)
Sales Return creation directly from the Invoice screen
Instant viewing of Full Customer Balance and available Credit Limit
Submission of Down-payment Requests
Price unavailable in this region- Minimum contract 1 year
Everything from Core Edition, plus
Sales Order simulation for pricing and free item checks
Download Delivery and Invoice document forms
Electronic submission of Proof of Delivery (POD)
Sales Return creation directly from the Invoice screen
Instant viewing of Full Customer Balance and available Credit Limit
Submission of Down-payment Requests
Enterprise Edition
Everything from Advanced Edition, plus
Branding Customization (App Logo and Color Theme changes)
Shipment tracking
Display of custom ABAP reports
Download of the full Customer Account Statement
Bulk export of all Sales Documents data (RFQ, Orders, Invoices, etc.) to Excel
Price unavailable in this region- Minimum contract 1 year
Everything from Advanced Edition, plus
Branding Customization (App Logo and Color Theme changes)
Shipment tracking
Display of custom ABAP reports
Download of the full Customer Account Statement
Bulk export of all Sales Documents data (RFQ, Orders, Invoices, etc.) to Excel
Technical Information
The following information is provided by the publisher and applies to the latest app version available on the SAP Store. SAP does not control these policies and procedures; the publisher is solely responsible for the accuracy of the provided information.
The following information is provided by the publisher and applies to the latest app version available on the SAP Store. SAP does not control these policies and procedures; the publisher is solely responsible for the accuracy of the provided information.
SAP's privacy policy is not applicable to the use of this app. Please refer to the privacy policy provided by this app's partner.
Resources
Client Hub Use Cases
Client Hub Success Story
Client Hub White Paper
Publisher
The Expert
Global Experts is a Gold SAP Partner founded in July 2018.Its target is delivering the best service with the perfect quality. Now after 7 years, we have 3 offices [Egypt, KSA, UAE] to be able to serve more customers in the Mena Region.Global Experts team has SAP experienced consultants up to +15 years presenting lots of success stories with big references in Egypt, KSA, UAE and Iraq. We help large enterprises to use SAP to run better and improve people's productivity and efficiency in their daily work activities
