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Win customers’ trust with robust consent and preference management tools

Deliver the transparency and control over personal data that’s demanded by today’s customers. 

Address requirements of regional data protection laws such as GDPR, CCPA, and LGPD. With SAP Enterprise Consent and Preference Management solutions, you can manage customer consent, preference settings, and data from a central platform. 

  • Cloud deployment
  • Features to address regional data privacy law compliance management
  • Self-service features for customer control of profile data
  • Bidirectional data flows for a unified digital customer profile

Key Benefits

Capture consent and preferences enterprise-wide

Present clear consent requests for requirements such as terms of service, e-privacy policies, cookies, and consent marketing communication preferences.

Maintain audit-readiness

Collect, store, and track consent and preferences in a central repository within the right region, enabling access to a complete history or audit log.

Provide a self-service preference center

Let customers manage all aspects of their relationship with your brand by giving them control over their profile, consent, preference, and account information.

Key Features

Centralized repository

  • Capture customer consent and preference data in a centralized, searchable data store located in the right region
  • Access a seven-year consent and preference history to satisfy audits and customer requests
  • Synchronize customer data to globally enforce consent across every brand, channel, or device

Version control

  • Enable automatic triggering of new consent requests when business needs dictate
  • Store time- and date-stamped updates in our audit-ready vault
  • Reflect up-to-date consent and preference data on every customer’s profile

Support for compliance with GDPR, CCPA, and LGPD

  • Enable customers to exercise data subject access rights with self-service preference centers
  • Enforce all changes in real time with downstream applications and services
  • Record transactions in the audit-ready vault located in the regulation-specified data center to support compliance

Build a business case

Evaluate the new data privacy landscape

Learn why the evolving data privacy landscape offers an unexpected opportunity for
customer experience improvement.

Address data management requirements for CCPA

Discover how to address CCPA customer data management requirements and other data protection and consumer privacy regulations. 

Support data privacy legislation in new markets

See how training provider FranklinCovey is meeting data protection requirements as it grows by centralizing consent management. 

What are analysts saying about SAP?

SAP leads the way in enterprise preference management

Explore how SAP Customer Data Cloud delivers advanced customer data management to fuel better marketing, sales, and services.

Technical Information

This product is deployed in the cloud and is available as software as a service (SaaS), so you can access your software from any Web browser.

Installation and setup

Follow the setup instructions so you can start running your SAP software quickly and confidently.

Configuration

Optimize configuration of SAP Enterprise Consent and Preference Management with our comprehensive configuration guide.

Integration

Find out how you can seamlessly integrate SAP Enterprise Consent and Preference Management with your existing IT landscape.

Pricing and Packaging

Deployed in the cloud, this product is available as software as a service (SaaS) through an annual subscription, based on the number of contacts.

SAP Enterprise Consent and Preference Management

Price upon request

Provide the transparency and control that customers demand with self-service preference management.

Benefit from:

  • Comprehensive consent and preference management
  • Advanced compliance management features 
Request a quote
SAP Enterprise Consent and Preference Management

Provide the transparency and control that customers demand with self-service preference management.

Benefit from:

  • Comprehensive consent and preference management
  • Advanced compliance management features 

Get Started

Jump-start your implementation and drive ROI by collaborating with industry experts, consultants, and support engineers throughout your journey.

Services

Transform your business quickly and effectively by taking advantage of our holistic service and support plans, expert consulting services, custom application development, proven best practices, and deep industry and technical knowledge.

Support

Get the support you need to keep your SAP solutions running at peak performance with our IT experts and support services, including long-term plans, embedded teams, remote technology support, self-service portal, and innovation strategies.

Security and Compliance

Focus on your business and customer relationships, while knowing that your data is safe and reliable. With a proactive, predictive approach, SAP helps ensure compliance and data security in the cloud and within an on-premise data center.

Questions? Get in touch!

Rozpocznij chat Chat offline
Uzyskaj pomoc na bieżąco — rozpocznij chat z przedstawicielem SAP.
Skontaktuj się z nami
Prześlij nam swoje uwagi, opinie i pytania.
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