Leverage AI-powered Chatbot for the best customer service in the energy sector
Our chatbot is designed specifically for the energy industry, offering a wide range of customizable skills. With AI-based intent recognition, always-up-to-date dialogue content, and seamless backend integration with SAP ERP System, it autonomously handles customer inquiries about processes such as meter reading submissions, moving, adjusting advance payment amounts, and rate consultation.
Overview
Enhance customer service with an out-of-the-box AI solution
Our chatbot is an instantly deployable chatbot specifically designed for the needs of utility companies. It is capable of recognizing and conclusively handling over 600 customer inquiries, such as meter reading, adjustment of installments, or tariff advice. It utilizes modern technologies like Natural Language Processing (AI), and can be integrated with your SAP ERP System for full automation of service processes.
Engage with your customers 24/7
Our AI-powered assistant is available 24/7 to provide expert guidance, comprehensive support, and seamless management of customer inquiries in the energy sector. Designed to uphold your communication standards, it ensures every interaction is both professional and personable, while delivering outstanding value with exceptional cost efficiency.
Remain available with a scalable service for increased case loads
The chatbot can also easily cope with a sudden significant increase in customer service inquiries. It works according to a transparent and predictable compensation model that includes a basic fee and a usage-dependent fee for higher usage numbers.
Details
Solution type
Extensions and Add-ons
Industry
Oil, Gas, and Energy
Compatibility
Works with
SAP Multichannel Foundation for Utilities and Public Sector
Features
Revolutionize the energy sector with an AI language model
Leveraging an advanced language model tailored to the energy industry, we refined and optimized the technology over the years. Advanced natural language processing methods are combined with generative AI techniques to enhance its capabilities.
Automate customer service in all market roles
The AI-powered customer service agent specializes in the energy sector, covering a wide range of topics within the roles of energy providers and grid operators. We ensure up-to-date and accurate responses by continuously maintaining processes and FAQs through an editorial backend.
Customize your Chatbot with individual design and communication
Easily customize our chatbot according to your corporate identity guidelines and integrate it across channels such as your website and customer portal, as well as on WhatsApp and Facebook. The communication style also adheres to your specifications.
Plans and pricing
Standard Edition
Workshop and onboarding included
Chatbot as a Service
Customer success management
This package includes a kick-off workshop, followed by customizing to meet specific business needs. Thorough testing ensures system reliability before the final go-live phase.
- Minimum contract 2 years
Workshop and onboarding included
Chatbot as a Service
Customer success management
This package includes a kick-off workshop, followed by customizing to meet specific business needs. Thorough testing ensures system reliability before the final go-live phase.
Technical Information
| Solution type | Extensions and Add-ons |
| Category | Artificial Intelligence |
| Industry | Oil, Gas, and Energy |
| Works with |
SAP Multichannel Foundation for Utilities and Public Sector |
The following information is provided by the publisher and applies to the latest app version available on the SAP Store. SAP does not control these policies and procedures; the publisher is solely responsible for the accuracy of the provided information.
| Deployment |
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| Operations |
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The following information is provided by the publisher and applies to the latest app version available on the SAP Store. SAP does not control these policies and procedures; the publisher is solely responsible for the accuracy of the provided information.
| Security |
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| Compliance |
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| Privacy policy |
SAP's privacy policy is not applicable to the use of this app. Please refer to the privacy policy provided by this app's partner. |
Publisher
HSAG Heidelberger Services AG
hsag Heidelberger Services AG is an established service company with a clear focus on the energy industry. Since its founding in 2005, hsag has established itself as a reliable partner for utilities. Our success is based on an approach that centers on goal orientation, quality, honesty, and team spirit. With ten locations and a staff of over six hundred employees, we offer our services nationwide and support our customers with comprehensive industry experience. We have practical experience and offer a wide range of services, including business process services & expert services, practical consulting, marketing, and digital transformation services.
