Servicing SAP solutions

Partners in the Service track provide consulting and implementation services through design, development, deployment, and integration.
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Helping customers adopt SAP solutions to become best-run businesses

Customers demand rapid time to value from their solutions, and the services they receive during and after implementation are critical to success.

SAP service partner helping plan a deployment of SAP software

As an SAP PartnerEdge, Service partner, you provide customers with strategic consulting, system design, solution integration, and implementation of SAP solutions. Once you’ve integrated the solution into your customer’s operations, you continue to play a role by keeping the software running and growing as the business evolves.

Streamline implementations

Run implementation, upgrade, and software enhancement projects more efficiently using the SAP Activate innovation adoption framework. This provides pre-built implementation content, accelerators, tools, and best practices that help project teams deliver consistent and successful results across industries and customer environments.

Enable repeatable quality

Reduce escalations, minimize profit dilution, and improve customer satisfaction with our project management program. This gives you access to best practices and methodologies from SAP, as well as guidance on support, training, certification, and optimizing customer retention. 

Deliver the Intelligent Enterprise

Help your customers thrive in the next era of digital transformation using our partner hub for the Intelligent Enterprise.  Our partner-specific tools and resources help you help your customers achieve game-changing results and invent new business models to drive a next-generation value economy.

Help customers transition to SAP S/4HANA

Access a comprehensive portfolio of scalable, efficient, and automated tools, programs, and methodologies that simplify the process of transitioning to SAP S/4HANA – our intelligent ERP solution. Consulting and implementation services for upgrades ensure rapid time to value and minimize disruption and risk for customers, while representing a huge opportunity for partners.

Explore all the benefits of partnership

Our award-winning partner program can help you win more customers and revenue.

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Are you ready to become a Service partner?

Please note that these prerequisites specifically apply to your local entity in the country of application. They may vary if you hold a global agreement or partner grouping agreement (PGA) with SAP. All applications will be subject to business plan approval.

Global minimum requirements for net new service partnership application

  • Recommended: 10 employees (minimum) on payroll in the country of application

  • SAP-specific roles (without headcount duplication):

    • Three SAP-certified cloud solution consultants

    • One project manager

  • Recommended: Primary focus on SAP cloud ERP or Business Technology Platform optionally combined with SAP cloud line of business solutions

  • Alignment with SAP's global strategy

  • Experience using SAP products and technology

  • Demonstrated expertise in providing SAP implementation and support services

  • Proven experience in customer support, including training and onboarding

  • Established practices for ensuring ongoing solution adoption and customer satisfaction

  • Proven industry expertise relevant to the SAP solutions being offered

  • Clear articulation of a service-oriented value proposition that highlights how your offerings meet customer needs

  • Documented customer success stories and references demonstrating the impact of your services

  • A comprehensive service delivery model that includes processes for project management, customer engagement, and support

  • Implementation of a packaged service offering to streamline deployments and ensure consistency in service delivery

  • Robust planning for customer lifecycle management, ensuring clients receive ongoing support and solutions that evolve with their needs

  • Commitment to ongoing training and development for staff to ensure they remain knowledgeable about SAP solutions and industry best practices

  • Established customer training programs that help clients maximize their investment in SAP solutions

New partners must be operational and achieve at least one service competency within six months of signing the agreement. SAP will conduct regular performance reviews to ensure compliance with service quality standards.

In addition to the SAP PartnerEdge, Service program, language and translation services are also available. Apply for these services now.

Before applying, review and ensure compliance with SAP trademark usage guidelines.

 

To monitor your application status and verify your business information, create a free SAP account using your business email.

Explore other engagement programs

Build solutions

This program is ideal for OEMs, independent software vendors, and application developers that build solutions on top of, or integrate with, SAP technology. 

Become a Build partner  

Service solutions

SAP service partners provide strategic business consulting, system design, solution integration, and project implementation of SAP solutions. 

Become a Service partner  

Sell solutions

Resell, implement, and support customers, owning the entire customer lifecycle or collaborating with other partners or SAP. 

Become a Sell partner  

Certifications for SAP Business Suite

Learn how the Partner Innovation Lifecycle Services group at SAP helps partners develop innovative solutions on SAP platforms and products to enable customer success.

Learn more  
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