Lufthansa Technik Services India enhances aircraft maintenance through SAP BTP and Customer Innovation Services

Lufthansa Technik Services India was facing operational challenges in managing aircraft maintenance—particularly around fragmented data, manual workflows, and limited visibility across planning and logistics. To address these issues, the company partnered with SAP Customer Innovation Services (CIS) to implement SAP Business Technology Platform (BTP), enabling a unified and intelligent digital foundation.Led by the CIO and supported by CEO Marcel Pastuska, the transformation focused on streamlining maintenance operations, automating key processes, and improving data-driven decision-making. SAP BTP provided the flexibility to integrate systems and scale operations, while SAP CIS played a critical role in co-innovating and tailoring the solution to Lufthansa Technik’s specific needs. The result: faster turnaround times, improved reliability, and a scalable platform for future growth in South Asia’s aviation market. Results: - Reconciliation cycle time down >80% - Unreturned parts recovery accuracy up >90% - Parts tracking manual effort down >70% - Customer disputes down 60%