Soltius: Augmenting consultants’ diverse strengths with a conversational AI solution to deliver for clients
Harnessing AI to remain a go-to implementation partner
With a mandate to help companies run better, SAP partner PT Soltius Indonesia wanted to free its own consultants from repetitive work so they could focus more on clients’ needs. Using the SAP Joule for Consultants solution, it has empowered teams to make better decisions, architect quality solutions, and unlock new possibilities for both the firm and its clients.
| Industry | Region | Company Size |
| Professional services | Jakarta, Indonesia | 351 employees |
President Director, PT Soltius Indonesia
Combining human intelligence with AI-assisted knowledge and guidance
SAP partner PT Soltius Indonesia (Soltius) helps companies meet the challenges of today and tomorrow across areas as diverse as ERP systems, supply chain management, human capital management, and data and analytics. With deep knowledge of SAP software, its expert consultants enable clients to define, implement, and run technology-based business solutions that let them digitally transform.
Soltius aims to minimize risk and maximize opportunities for these clients. And when it came to its own daily operations, it realized that AI held huge potential on both these fronts.
For instance, consultants wasted time searching through notes, documentation, and past project materials and relied on individual experience, meaning solution quality varied across projects. Manual configuration and troubleshooting slowed project timelines, increasing the risk of overruns and rework.
During workshops or demos, consultants couldn’t instantly answer detailed questions on SAP software, reducing client confidence and engagement. And new team members sometimes needed months to learn SAP software and best practices.
Soltius needed access to AI-assisted insights, recommendations, guidance, and contextual learning. This would help it design consistent solutions, improve client responsiveness, increase delivery efficiency, and reduce onboarding and training time.
Empowering consultants to focus on the best client outcomes
As an expert on SAP software, Soltius realized that the SAP Joule for Consultants solution would amplify the human intelligence, creativity, and judgment of its talented presales, delivery, and support teams.
A model trained on 250 million lines of ABAP programming language and 30 million lines of core data services code helps consultants with configuration and custom development. The solution also draws on knowledge gleaned from more than 200,000 pages of SAP software documentation and learning content, around 2 TB of curated content from SAP Community, more than 50 SAP certifications, and diverse documentation from the SAP Help Portal site.
Bolstered by this knowledge base, the solution supports consultants across diverse project phases, from blueprinting to go-live, reducing manual effort and improving delivery quality.
Contextual understanding of SAP software processes, configurations, and terminology in areas spanning HR, finance, supply chain management, procurement, customer experience, and manufacturing underpins accurate, business-relevant recommendations. And the solution enhances productivity by accelerating solution design, troubleshooting, and document production with automated insights and task management.
Meanwhile, smooth integration with offerings such as SAP S/4HANA Cloud, SAP SuccessFactors solutions, and SAP Business Technology Platform gives consultants access to live business data and lets them act directly inside the software.
And as it operates within SAP’s trusted software environment, the solution also fosters data privacy, governance, and auditability.
Freeing consultants to add value for clients
Thanks to SAP Joule for Consultants, Soltius is allowing its consultants to do what they do best—demonstrate strategic thinking, empathy, and leadership—while AI handles data-heavy and repetitive tasks. The solution has shown how AI can become a trusted copilot and a force multiplier for innovation, efficiency, and human potential.
Consultants use the solution across key functional areas. In terms of enablement and discovery, it keeps them informed on product features, entity definitions, and software concepts. They benefit from guidance and instructions that talk them through step-by-step setup, configuration, and transformation support. Robust explanations of business logic and technical characteristics help them interpret ABAP programming language. And the solution facilitates support and troubleshooting services that let consultants quickly resolve functional and operational challenges for clients.
AI-guided suggestions support standardized work and fewer errors. Now, using SAP Joule for Consultants, teams can generate best-practice configurations and process flows instantly, letting them quickly design consistent solutions for clients.
With fast access to knowledge based on real-time documentation and insights, consultants can answer client queries immediately, resolve issues promptly, and provide recommendations speedily. This enhanced delivery quality raises the bar for client service and engagement.
And new consultants can quickly get up to speed with SAP software and provide value from day one thanks to AI-enabled interactive guidance.
Expanding consultants’ use of AI to foster growth
Soltius now plans to integrate SAP Joule for Consultants into its delivery methodology so it can standardize projects further and help consultants consistently use AI-assisted insights for faster design, configuration, and troubleshooting.
The firm intends to build internal knowledge libraries and connect them with the solution to enable a contextual understanding of past projects, templates, and reusable assets for higher delivery efficiency. It also wants to use analytics within SAP Joule for Consultants to help it monitor consultant performance, project timelines, and client satisfaction while identifying areas for improvement and skill development.
In the long term, Soltius sees potential for advanced use cases such as automated proposal generation, system assessment, and migration planning. It also plans to embed SAP Joule for Consultants into recurring service offerings such as application management services, health checks, and continuous improvement programs. This aligns with the firm’s growth strategy by helping enhance both productivity and profitability.