Skip to Content
Skontaktuj się z nami

Customer Snapshot: Overview

World-class medicine partners with Innovation IT to help the most vulnerable, faster.

Heidelberg University Hospital

Customer Website

Line of Business
Human Resources, Platform and Technology, Service

SAP Solutions
SAP Custom Development, SAP Cloud Platform, SAP Mobile Platform, UX design services from SAP

Heidelberg, Germany

Number of Employees
~10, 000




Visionary Themes

Digital Economy, Run Simple, Health, Run Live


IT will help doctors and patients forge stronger relationships.

Customer Snapshot: History

Improving Lives Through Technological Advancements

Customer Snapshot: Business Model

Modern Medicine Meets Modern Technology

Always in line with their steadfast commitment to excellence in medicine and in everything they endeavor, Heidelberg University Hospital sees the gaps in healthcare services throughout the world as a challenge to innovate and conduct research that will change medical care and help save women’s lives—including those in fragile infrastructures. Recognizing the potential to unite IT with Medicine puts them on the frontier of healthcare with just a handful of other hospitals around the world that partner with technology experts like SAP.

We’ll highlight two current examples of Heidelberg’s digitized women’s healthcare initiatives—both focusing on modernizing women’s healthcare. The first being a pregnancy app that is currently used in Germany for superior prenatal care and the prevention of depression in the mother and child. The second is the cooperative effort to bring HPV testing and cervical cancer screening and research benefits to women in Kenya.

Healthcare and IT joined forces in the Emerging Technologies in Cervical Cancer Screening (ETiCCS) program to speed up and simplify the screening approach for cervical cancer in fragile infrastructures. They are currently striving make an impact in Kenya. That’s one example of how Heidelberg and SAP are helping to modernize women’s healthcare with digital technology.

Customer Snapshot: Success Strategy

Proactive Prenatal Health and Extending Support to Fragile Infrastructures

In the past, pregnant mothers were given printed prenatal care booklets to educate them during pregnancy, and doctors at Heidelberg University Hospital knew they needed a more advanced way to support them. Knowing that patients now research everything on the internet and embrace technology, doctors wanted to bring a mobile app to their obstetric patients.

Support for mom, and information for doctor.

This app is mutually interactive for patient-doctor communications and provides informative data that is pertinent to each specific patient’s condition.

The content is developed by health experts to work in both directions to keep patients and doctors connected and supported, and proactively prevent risks such as prenatal depression. It is now proven that depression is carried to the fetus, and can be both prevented and is treatable if caught early.

Communicating with the doctor’s office throughout pregnancy gives a woman all the support she needs for both her and her unborn baby. With expertly crafted, yet subtle questions in an easy to use interface, doctors are gathering critical data every day that helps them improve care and catch depression early for successful treatment.

Prenatal depression is treatable, but in many cases, the pregnant mother assumes that the mood changes are nothing more than normal hormonal imbalances (similar to PMS). During pregnancy, hormones change and can affect brain chemicals, inducing prenatal depression and/or anxiety. According to the American Congress of Obstetricians and Gynecologists, roughly 14-23% of women will struggle with symptoms of depression at some point during their pregnancy.

Cervical Cancer Screening for the Women in Kenya

The initial focus of ETiCCS is a one-year cervical cancer study with 800 women performed by the Moi Teaching and Referral Hospital in Eldoret, Kenya. The definition of a target process was complemented by on-site research in Eldoret to interview end-users like nurses and also understand the activities and challenges of the various people involved in the process. The obtained results influenced the further agile development.

Providing a key resource for Kenyan society and families.

The user-centered solution enables seamless communication via the SAP Cloud Platform between physician, laboratory, and patient even in very remote areas making early cancer detection programs feasible.

Subsequently it is planned to offer a self-sampling test in a larger, more rural area with the ultimate goal to screen eligible women across the entire country. The data will be available for stochastic analysis after initial studies are finished, creating a unified knowledge base for medical analysis and communication in practical medicine.


Looking further ahead, this software solution can easily be applied to screen other diseases, or be extended to improve diagnostic procedures.

Bringing modern screening methods to fragile infrastructures.

The Challenge

Technical Challenges of Idealistic Visions

Heidelberg University Hospital is one of the largest in Europe and is on the cutting edge of modern advances. While staying true to their commitment to excellence in healthcare and research, it’s also true that providing help and hope in underserved areas of the world is a top priority for the Hospital.

Handling real-time data in the cloud.

Digitizing data collection in remote areas and analyzing massive amounts of real-time data in the cloud became critical needs for the Hospital as researchers worked to provide support to women at risk of developing cervical cancer in Kenya, and pregnant women and new mothers in Germany. Both of these initiatives needed IT to marry modern medicine and think outside the boundaries of current medical IT.

The next challenge was in the area of prevention and education. While cervical cancer is the most common cause of death from cancer in Kenya, it is also easily preventable. The catch is that women must be screened to be helped, and many areas in Kenya are difficult to reach. New tests make detection easier, but the hospital needed partners to bring the tests to remote areas and reduce the error-prone paper process.
SAP helped the hospital through a cloud-based system that would work on tablets which were donated by Intel, an SAP Global Technology Partner. Based on the extensive user research, a single process across multiple roles was established that is still optimized for each of these roles in order to simplify screening significantly. In parallel, important research information is captured and made available globally, wherever it is needed.

Enter SAP

Connecting Hospital Professionals with Patients and Field Workers

SAP was called in to partner with Heidelberg University Hospital to help connect the hospital’s diagnostic and treatment solutions with patients. SAP was able to offer software and design services that enhance the user experience and increase user productivity.

Enter SAP: The SAP Experience

Collaboration to Create Solutions that Work for Everyone

The Design and Co-Innovation Center (DCC) team from SAP joined ETiCCS for the Discovery and Design Phase, and SAP’s Custom Development team delivered a solution based on the SAP Cloud Platform and an App running on Fujitsu notebooks with touch-screen functionality.

This approach can really revolutionize the work that healthcare facilities are doing, particularly in remote areas in Africa. — Hermann Bussmann, Medical Director, ETiCCS Project Lead, Institute of Pathology, Heidelberg University Hospital

Better Business

From Vision to Reality with the Right Partners

The cervical cancer screening project has already begun to help save women’s lives through the collection, exchange, and remote access of data by users working in a multitude of roles locally and globally. The Design and Co-Innovation Center team from SAP designed a solution which was then developed by SAP Custom Development and uses the SAP HANA® Cloud Platform.

Finding new areas to provide help and hope.

And Keeping Pregnant Women and Their Babies Healthy in Germany

Developed in partnership with SAP and abcmedien, the pregnancy app is a pilot that will run real-time data processing via the SAP Cloud Platform, and was built on the SAP Mobile Platform to provide Heidelberg University Hospital an intuitive interface to connect doctors with patients and vice versa.

The healthcare experts at Heidelberg University Hospital created this app to serve as a dual resource for both mothers and physicians alike. 

Because pregnancy doesn’t require frequent doctors’ appointments, it’s difficult to gather feedback from pregnant moms. To maintain a close relationship with mothers during pregnancy, the app asks users discrete and subtle psychological questions purposed to gather information to identify and prevent health issues like depression.

Better Business: Benefits

In Kenya: Making Strides Towards Saving Lives through Cervical Cancer Screening
Results at a glance:


reduced paper trail


test results available faster


monitoring keeps research in the moment

The project partners have proven that it is possible to digitize cervical cancer screening with an innovative healthcare screening approach in fragile infrastructures. The user-centered solution enables seamless communication between physician, laboratory and patient even in very remote areas. It mitigates the risk of data loss and provides controlled access to all parties involved for a quick, reliable diagnosis and follow-up activities.


The project will improve the health status of women and their communities by reducing suffering and preventing premature deaths of cervical cancer. It helps to save lives due to the power of design, joined by the highest technical performance, while putting people’s needs and health at the forefront of all activities.

Critical data at their fingertips thanks to SAP.

Through the ETiCCS program, we were able to complement applied medical research around biomarkers with the power of cutting edge cloud technology to bring co-innovation to Africa in a way which really helps to improve people’s lives. — Magnus von Knebel Doeberitz, MD, Medical Director, Department of Applied Tumor Biology, Institute of Pathology, University of Heidelberg

Back in Germany: Stopping Depression Before it Affects the Baby

At Heidelberg University Hospital, doctors can analyze the answers obtained through the app, and proactively identify mothers at risk for such illness and provide them with the necessary resources to treat the depression before it takes effect. It’s very important to prevent prenatal depression because research suggests that children of women who experienced depression during pregnancy have a higher risk of becoming depressed as adults (JAMA Psychiatry).

Journey Ahead

Limitless Potential for the Future of Women’s Healthcare

These powerful new innovations in healthcare are allowing doctors to spend time with the female patients who need the most care, while still monitoring and educating the healthier patients. Working out all the kinks in this app promises to allow doctors change the way they work with patients. Preventing diseases instead of being reactive is a reality of the future with the new healthcare paradigm that changes the boundaries of the past.

The future of medical care with apps.

Health & Education 
Health and education are essential to well-being and sustainable development. SAP technology is at the epicenter of complex medical issues around prevention, treatments, and cures for cancer, diabetes, and other diseases. We are also deeply committed to empowering the world’s youth, working adults, differently abled people and the unemployed with the right skills they need to thrive in the digital economy.
Back to top