Overview

AI, CTI & Contact Center Solutions for all Industries

LinkThat provides high-quality software solutions for digital communication and optimized processes for 20 years. Customers benefit from the seamless integration of their SAP systems with their telephony setup, including Microsoft Teams. They rely on real-time AI features and automate their service across all channels. Flexibility and proactive thinking are the strengths of LinkThat.

Expertise

Services and specializations by product area

LinkThat increases efficiency for all industries:

* CTI with AI: Integrating CRM & telephony solutions to unlock amazing benefits
* Connecting all tools and interfaces for unified integrations
* Omni-channel solutions with 360 degree customer view

* Automatic classification for all channels and content
* Image and speech recognition
* Live AI support for service hotlines

* Specialized solutions for Contact Centers:
- Integration of CRM and telephony systems
- Real-time speech recognition with keyword spotting
- Automatic call summaries at the end of each call

By using the latest technologies and intelligent interfaces, LinkThat increase data availability and refresh digital processes.
The diverse product portfolio of LinkThat with Artificial Intelligence can be used on a flexible scale: on-premise and in the cloud.

LinkThat is the customer service of tomorrow from a single, trusted partner.
We look forward to working with you!

Resources

Resources shared by YouCon GmbH

Contact

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