SEC Service Enterprise Consulting GmbH
www.service-enterprise-consulting.com
Overview
Empowering innovative, customer centric Service Enterprises
SEC consults companies in their servitization transformation. We are guiding our customers to develop their service strategy, define processes and integrated IT architecture, and implement suitable SAP customer service solutions. Our holistic approach ensures sustainable service excellence and competitiveness – for greater efficiency, innovation, and customer satisfaction.
Expertise
Services and specializations by product area
Service Enterprise Consulting (SEC) delivers a holistic consulting approach to design and optimize customer service processes, guiding companies in their transformation into intelligent service enterprises – from strategy to implementation and beyond.
Strategy Development: Together, we define your service architecture and identify the right SAP and complementary solutions to build a future-proof service landscape. Our expertise includes service awareness, trend analysis, and transition planning.
Process Consulting: We design harmonized end-to-end processes based on industry best practices and SEC own reference models. Leveraging proven methodologies like BPMN and tools such as Signavio, Aris and SAP Solution Manager, we ensure efficiency and scalability.
Implementation: SEC integrates your target processes into the defined service architecture using SAP S/4HANA as digital core and market-leading CRM platforms like SAP, Salesforce, and ServiceNow. Our fit-to-standard approach guarantees fast, secure, and sustainable and integrated implementation.
Optimization: Beyond project completion, we act as your trusted advisor. We review strategies, processes, and IT landscapes, identify optimization potential, and implement improvements to keep your service architecture aligned with evolving customer needs.
Our comprehensive approach secures competitiveness, boosts efficiency, and fosters lasting customer satisfaction through continuous innovation and partnership.
solutionL2Name:SAP cloud ERP private
tag:Pending
isSpecialization:true
Resources
Resources shared by SEC Service Enterprise Consulting GmbH
BLOG
Advanced Execution Processes in SAP S4HANA Service
Discover how SAP S/4HANA’s Advanced Execution streamlines service processes, integrating planning and billing for complex service workflows.
https://service-enterprise-consulting.com/advanced-execution-prozesse/
OTHER
Customer Service with SAP S/4HANA – The Guide
Get a comprehensive overview of SAP’s service portfolio, focusing on S/4HANA Service processes, configuration, and best practices with real-world examples.
https://service-enterprise-consulting.com/kundenservice-mit-s-4hana-das-praxishandbuch/
BLOG
SAP Best Practice Processes for S/4HANA Service
Learn how SAP Best Practice processes accelerate S/4HANA Service implementation with preconfigured workflows for efficiency and reduced risk.
https://service-enterprise-consulting.com/sap-best-practice-prozesse/
BLOG
Situation Handling
SAP S/4HANA Situation Handling detects critical events automatically and alerts the right people for proactive problem-solving in Customer Service.
https://service-enterprise-consulting.com/situationhandling/
Contact
Get started with partner-name:SEC Service Enterprise Consulting GmbH
German
English
countryCode:DE-Germany
city:Walldorf
suite:
addressLine:Altrottstraße 31
addressLine:69190 Walldorf
addressLine:Germany