Prezien
https://prezien.com/
SELL
CCFLEX
SERVICE
/sap/details/api//media/storage/0002021713/1686142723285-0002021713.mp4
Overview
AI-first trusted, specialist partner | ESM, CX, CRM, FSM & BTP experts
Prezien is your complete, end-to-end SAP ESM, CX and FSM specialist partner. We deliver solutions spanning Customer Service, CRM, HR Service Delivery, together with Finance Ops and Shared Services. We deliver AI-first solutions, fully connected to SAP S/4HANA and SuccessFactors, that simplify processes, unlock data-driven insights, and drive measurable commercial, service and employee excellence.
SAP Business AI Platform
SAP Business Data Cloud
SAP cloud ERP
Sales and service:Customer relationship management
Marketing:Customer relationship management
SAP Business Data Cloud:SAP Business Data Cloud
Customer Data Platform:Customer relationship management
Integration:SAP Business AI Platform
SAP cloud ERP finance:SAP cloud ERP
Customer relationship management:5
SAP Business AI Platform:1
SAP Business Data Cloud:0
SAP cloud ERP:0
Healthcare:3
Life sciences:2
Travel and transportation:1
Expertise
Services and specializations by product area
At Prezien, we provide a full suite of services spanning strategy, solution design, agile implementation, optimisation, and ongoing support. We are easy to work with, reliable, and committed to building partnerships based on trust, experience, and measurable outcomes.
Our expertise comes alive in real use-cases:
• Commercial Growth: Implementing SAP Sales, Service, Marketing, CPQ, and Emarsys to streamline lead-to-cash and campaign-to-cash processes.
• Connected Service: Extending SAP Service Cloud and Field Service Management with SAP BTP to deliver seamless issue-to-resolution across customer and employee service.
• HR Service Delivery: Empowering employees and HR teams with intuitive, AI-enabled service portals that resolve queries quickly, integrate with SuccessFactors, and reduce the burden on HR operations.
• Innovation at the Edge: Developing last-mile custom BTP applications that unlock differentiation and unique process excellence.
• Adoption & Experience: Reviewing and optimising SAP CX deployments for performance, usability, and adoption — ensuring technology delivers intended value.
• Continuous Value: Supporting customers with tailored training, release assessments, and business support to embed lasting impact.
• Technology Roadmaps: Guiding CX strategy, software selection, and integration design so customers maximise their SAP investment.
With this mix of strategy, execution, and innovation, Prezien enables commercial, service, and employee excellence.
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Resources
Resources shared by Prezien
BLOG
ESM guide
Beginners guide to ESM
https://prezien.com/resources/blogs/sap-enterprise-service-management-esm-the-beginners-guide/
BLOG
COVID OR NOT – DELIVER EXCEPTIONAL CUSTOMER EXPERI
This blog discusses strategies to continually deliver exceptional customer experience even in difficult times with Covid 19
https://notionedge.com/blog/delivering-exceptional-customer-experience/
PACKAGES
Field Service Edge - a comprehensive FSM packaged
A comprehensive FSM packaged solution
BLOG
FIELD SERVICE LEADS THE WAY TO SPECTACULAR CX
This blog details the critical role field service plays in driving a spectacular customer experience
https://notionedge.com/blog/service-leads-the-way-to-a-spectacular-customer-experience/
BLOG
HOW SAP FSM CAN BENEFIT YOUR ORGANISATION
This blog discusses the business benefits of the SAP FSM solution
SUCCESS_STORY
Success Story : Vinci Energies
How we helped Vinci energies reduce costs, increase technician utlisation and deliver better customer experience with SAP Service Cloud and SAP FSM
https://notionedge.com/app/uploads/2021/03/case_study_v8_jh.pdf
BLOG
WHAT IS SFA AND WHY DOES YOUR ORGANISATION NEED IT
This blog explains what Sales Force Automation (SFA) tool is and the business benefits it can drive
https://notionedge.com/blog/what-is-sfa-and-why-does-your-organisation-need-it/
BLOG
WHY CX PROJECTS NEED A UNIQUE IMPLEMENTATION APPRO
The blog outlines the key aspects that are important in the implementation of an SAP CX project
BLOG
WHY CX TECHNOLOGY IS PIVOTAL IN TODAY'S CUSTOMER-C
In this blog we discuss the pivotal role of CX technologies in today's competitive landscape
Contact
Get started with partner-name:Prezien
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countryCode:GB-United Kingdom
city:
suite:
addressLine:200 Brook Dr
addressLine:Reading RG2
addressLine:UK