Overview

Where customer experience meets the SAP core

Ornidex assists organizations in transforming their customer experience and their enterprise core (ERP), connecting SAP Customer Experience with SAP S/4HANA to place the customer at the center of every process.

Expertise

Services and specializations by product area

Ornidex is a France-based consulting firm specialized in customer experience and enterprise transformation. We have built our reputation on CRM and customer-experience programs as a Salesforce Gold and Freshworks partner, and we now bring that front-office expertise to the SAP ecosystem. Our ambition is to help you place the customer at the center of your information system.
Our SAP offering is built on four axes:

• ERP - SAP S/4HANA: cloud and on-premise, covering core finance and operational processes, with a clear path from your existing SAP ECC landscape to S/4HANA.
• Customer Experience - SAP CX: unifying sales, service, and the customer relationship, where our CRM heritage runs deepest.
• BTP - SAP Business Technology Platform: integration, extension, and automation connecting the front office to the SAP core.
• BDC - SAP Business Data Cloud: unifying your business data into a single, AI-ready foundation for analytics and decision-making.

We intervene across the full lifecycle: scoping your target architecture and roadmap; integration from design through deployment; and post-deployment audits, business process reengineering, and application management and support (AMS), including ongoing SAP support for both S/4HANA and ECC.
We are particularly strong on the customer-facing value chain and on connecting CRM and ERP into a single, coherent view of your customer.

Resources

Resources shared by ORNIDEX

Contact

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