Mercaux, Inc
www.mercaux.com
/sap/details/api//media/storage/0002302747/1696347727399-0002302747.mp4
Overview
In-Store Omnichannel CX Platform: Clienteling, Assisted Selling & more
Mercaux harnesses a range of SAP CX and Industry solutions within physical retail spaces, benefiting both in-store & remote shoppers. A single in-store App helps Store Associates deliver an exceptional CX, whilst also offering self-service solutions for customers. Boost sales, fosters customer loyalty, & improve overall profitability extending SAP solutions to your retail.
Expertise
Services and specializations by product area
Mercaux enables new omnichannel scenarios by extending SAP benefits to store:
SAP Commerce Cloud (Endless Aisle, Omnichannel Basket, Discovery Kiosk, Assisted Selling, wish lists): Recover lost sales by offering alternative products (if not available in-store) or purchase through another channel that has availability (other stores/ online)
SAP CDP/ CRM 360 (Clienteling & In-Store Behaviour Capture, Remote Selling): Use a customer's previous engagement (both online and offline), such as previous purchases, wish lists, and previous interactions with your staff, to deliver a highly personalised service in-store and remotely, and feed valuable in-store customer behaviour data back into CDP to enrich the customer profile
SAP OMF: (Store Fulfilment, Store Pick Up, Returns): Offer customer in-store the flexibility to fulfil their orders as they wish. Create a "Universal Baskets" of mixed items from different channels, and fulfil those orders in the most effective and sustainable way possible. Checkout the mixed basket once, and fulfil through multiple channels.
Emarsys (Store engagement follow up, “Abandoned baskets”, Remote Selling by Store Associates): We collect valuable in-store data that reveals what impacts conversion and sales (or lost sales) in-store: customer behaviour, staff performance and product interest data. This data is used to not only improve the in-store shopping experience, but for re-marketing from store through Emarsys.
..and many more
Resources
Resources shared by Mercaux, Inc
SAP_REFERENCE
[VIDEO] In-Store Experiences for SAP CX
Mercaux in building this assisted sales solution with integration to SAP Commerce Cloud, SAP CDP, SAP Emarsys, and SAP Order Management Services
SUCCESS_STORY
[VIDEO] RFID Self-Checkout Testimonial
Paul Cooper, Director of Technology Operations at River Island shares his experience of working with Mercaux on their "Game-Changing" RFID Self-Checkout Pr
SUCCESS_STORY
[VIDEO] Springfield In-Store Experience
Take a look at the in-store experience of Mercaux's Omnichannel Platform in a store of Springfield
OTHER
[WEBINAR] Empower Your Store Associates
Unveiling the Ultimate Tools for Boosting Morale and Sales
SUCCESS_STORY
12 Storeez Success Story
How launching a VIP self-service solution resulted in 25% sales uplift in-store
SUCCESS_STORY
Jigsaw Success Story
Exceptional shopping experiences via a single app for store associates in-store, resulting in 11.5% improvement to conversion
https://3336870.fs1.hubspotusercontent-na1.net/hubfs/3336870/Jigsaw%20case%20study.png
FACT_SHEET
Mercaux Overview
An introduction to Mercaux's End-to-End Omnichannel Store Platform
SUCCESS_STORY
River Island Success Story
Reducing Friction in the Customer Journey with RFID Self-Checkout
SUCCESS_STORY
TENDAM Success Story
How TENDAM achieved 6% improvement to in-store conversion
Contact
Get started with partner-name:Mercaux, Inc
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countryCode:US-United States
city:Lewes
suite:
addressLine:16192 Coastal Hwy
addressLine:Lewes, DE 19958
addressLine:USA