KUBRA
www.kubra.com
Overview
Customer Experience Management Solution Provider
KUBRA provides customer experience management solutions to some of the largest utility, insurance, and government entities across North America. Our portfolio includes billing and payments, mapping, mobile apps, proactive communications, and artificial intelligence solutions for customers.
Expertise
Services and specializations by product area
- KUBRA iDoxs™ Suite is a cloud-based e-billing and self-service platform that offers multiple e-billing delivery models, online payments, inbound e-payment consolidation, and a comprehensive document indexing, archival, and retrieval system.
- KUBRA EZ-PAY™ provides on-demand payments for your customers across multiple channels including voice, digital, Artificial Intelligence, and in-person, and offers multiple payment types including ACH, credit card, signature debit card, PIN-less debit card, Apple Pay, Google Pay, PayPal, and Venmo.
- KUBRA iMail™ is an integrated solution that provides high-speed simplex or duplex full-color printing, folding and insertion, mail finishing, and postal services, as well as web-based tools for advanced tracking and management.
- KUBRA iRemit™ is a secure retail and wholesale lockbox and remittance processing service that provides access to document scans and data reports in a web-based portal.
- Notifi® is a comprehensive preference management and automated communications platform. With automated outbound event processing, interactive communication capabilities, and a preference management interface for customers.
- KUBRA iMobile™ Apps provide your customers with a convenient way to manage their accounts anytime, anywhere.
- KUBRA Storm Center™ - an online map-based outage communication solution
Resources
Resources shared by KUBRA
OTHER
Experience Better: The CX Podcast
The KUBRA-hosted "Experience Better: The CX Podcast" is all about helping utilities and other organizations improve customer experiences.
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Gen Z: Leading the Way in Digital Payment Adoption
In this infographic, we focus on Gen Z's appetite for next-generation payments and their desire for personalized experiences.
https://assets.cdnma.com/17541/assets/Infographics/Infographic_Gen_Z.pdf
WHITE_PAPER
KUBRA Citizen Billing and Payment Report
KUBRA research found that citizens’ usage and appetite for digital payments is growing and all signs point to increasing demand for digital experiences.
OWN_IP
KUBRA EZ-PAY Webpage
KUBRA EZ-PAY allows customers to make on-demand payments through digital, in-person, and phone channels using their preferred payment type.
WHITE_PAPER
KUBRA Utility Bill Design Report
In this white paper, we provide much-needed insights into the current consumer bill design preferences and attitudes.
https://assets.cdnma.com/17541/assets/White%20Papers/WhitePaper_UtilityBillRedesign.pdf
WHITE_PAPER
Paperless Adoption Practices
This white paper reveals a series of e-bill adoption best practices to consider as a way to drive paperless billing rates.
OTHER
The Future Is Now For Digital Wallets
In this infographic, we share insights into how COVID-19 accelerated the adoption of digital wallets and the reasons why customers use them.
https://assets.cdnma.com/17541/assets/Infographics/DigitalWalletsInfographic.pdf
WHITE_PAPER
Utility Consumer Billing and Payments Report 2020
In this white paper, we highlight where utilities should focus their efforts to improve on future CX.
Contact
Get started with partner-name:KUBRA
countryCode:US-United States
city:Tempe
suite:Suite 535
addressLine:40 E Rio Salado Pkwy
addressLine:Tempe, AZ 85281
addressLine:USA