eGain
www.eGain.com
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Overview
eGain Knowledge Hub for SAP: Top-rated Knowledge Management Software
Deliver consistent customer and employee service with AI-powered knowledge management integrated with SAP. eGain Knowledge Hub brings trusted knowledge into SAP Service Cloud (C4C) for customer service agents and SAP Enterprise Service Management (ESM) for service desk teams. Embedded search, AI guidance, and generative AI answers help users resolve issues faster and more accurately.
Expertise
Services and specializations by product area
eGain is a leading provider of AI-powered knowledge management and customer experience automation solutions. With over 25 years of experience in knowledge management, eGain helps enterprises unify siloed content, automate trusted knowledge workflows, and deliver measurable AI ROI through proven frameworks and methods. Global 2000 companies across industries rely on eGain to transform customer service, improve employee productivity, reduce costs, and accelerate AI adoption.
Resources
Resources shared by eGain
SUCCESS_STORY
Knowledge-Powered Customer Service Transformation
BT transformed their customer service operation across thousands of contact center agents and hundreds of stores with eGain Knowledge+AI.
WHITE_PAPER
Transform Customer Service with Next-Gen Knowledge
There are so many ways to get to pain-free customer service, but what is the fastest path to relief? “Knowledge first” would be a sound approach, based on
https://www.egain.com/next-gen-knowledge-transforms-customer-service/
FACT_SHEET
eGain Knowledge Hub™ for SAP
Embedded in SAP’s agent desktop, eGain Knowledge Hub™ for SAP elevates the performance of all contact center agents and delivers wow in self-service.
FACT_SHEET
eGain SelfService+AI™
eGain SelfService+AI provides distinctive, productive, brand-aligned self-service
FACT_SHEET
eGain Virtual Assistant
eGain’s chatbot provides the frontline support so your customer service staff can concentrate on more complex tasks.
https://www.egain.com/products/chatbot-virtual-assistant-software/
FACT_SHEET
eGain Virtual Assistant for Agents™
eGain Virtual Assistant for Agents™ continuously monitors conversations to serve up best-practice guidance and knowledge to agents when relevant.
Contact
Get started with partner-name:eGain
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countryCode:US-United States
city:Sunnyvale
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addressLine:1252 Borregas Ave
addressLine:Sunnyvale, CA 94089
addressLine:USA