Coveo Software Corp.
www.coveo.com
Overview
Coveo for SAP CX: AI Search, Recommendations, and Generative Answering
Maximize the value of your SAP Commerce and Service Cloud solutions with AI that provides predictive search, recommendations, and generative answers at scale for a unified CX across your SAP CX portfolio. Apply AI across use cases to help customers find the right products with personalized shopping and enable self-service while sharing insights with agents for faster, connected resolution.
Agribusiness:2
High tech:2
Wholesale distribution:2
Australia
Canada
Germany
Netherlands
Switzerland
Expertise
Services and specializations by product area
-Increase conversions with AI that surfaces relevant products and knowledge
Help users find what they need with predictive search, AI-powered listing pages, and dynamic navigation across SAP Commerce and self-service sites—without manual rules. Guide users through complex catalogs or documentation with faceted search that optimizes filters for relevance.
-Create richer shopping experiences with personalized interactions
Boost engagement and discovery with real-time personalized results based on in-session behavior—no heavy data or manual tuning. Enable merchandisers to deploy AI strategies like “Popular Items” and “Frequently Bought Together” across B2C and B2B storefronts.
-Empower agents with unified knowledge discovery to speed up resolution
Give agents access to enterprise-wide knowledge beyond SAP. Provide insights into customer behavior (views, clicks, etc.) to add context and reduce resolution time.
-Deliver great customer experiences with intelligent, connected self-service
Enhance any CMS with personalized search and recommendations to improve self-service. Use AI-driven case deflection to lower ticket volume while giving agents full journey visibility.
-Future-proof your business with a single composable platform
Use one AI platform across SAP Commerce and Service Clouds to power digital experiences. Connect enterprise knowledge and product data with 30+ connectors across 100+ systems like SharePoint, Confluence, and Google Drive—without costly migrations.
AU:Australia
CA:Canada
DE:Germany
NL:Netherlands
CH:Switzerland
solutionL2Name:Commerce
tag:Pending
isSpecialization:false
defaultPrimaryIndustry:Agribusiness
industryName:Agribusiness
projectCount:2
industryName:High tech
projectCount:2
industryName:Wholesale distribution
projectCount:2
Resources
Resources shared by Coveo Software Corp.
SUCCESS_STORY
SAP’s Bold Bet on Unified AI Search
1.6M Cases Deflected, 83.5% self-service success rate: Inside SAP’s AI Search Strategy
WHITE_PAPER
AI: The Secret to a Thriving Ecommerce Business
This HBR Analytic Services report, co-sponsored by Coveo and SAP, shares insights from 200+ leaders on how AI and GenAI are transforming ecommerce.
https://www.coveo.com/en/resources/reports/harvard-business-review-analytic-services-ecommerce
SUCCESS_STORY
How Metcash Transformed B2B Commerce
Metcash reimagined B2B commerce with SAP Commerce Cloud, using AI-powered search, personalization, and recommendations to simplify and scale operations.
https://www.sap.com/assetdetail/2025/12/da3e0129-337f-0010-bca6-c68f7e60039b.html
SUCCESS_STORY
Boston Scientific Case Study
See how AI-driven product discovery turned search frustrations into streamlined buying, improved sales efficiency, and delivered double-digit revenue gains
https://www.coveo.com/en/resources/case-studies/boston-scientific
SUCCESS_STORY
Freedom Furniture’s 30‑Days to Real Results
See how Freedom Furniture increased average order value and engagement with intuitive, hyper-personalized shopping experiences powered by Coveo.
BLOG
Coveo, SAP, and Nespresso: The Perfect Blend
From search to sip, discover how Coveo & SAP blend perfectly to make Nespresso’s ecommerce experience as smooth as its coffee.
SUCCESS_STORY
Blackwoods Case Study
Learn how Blackwoods uses Coveo and SAP Commerce Cloud to boost digital adoption, enhance customer experience, and drive higher satisfaction online.
SUCCESS_STORY
Dow Case Study
Learn how Dow turned zero results into page-one answers.
Contact
Get started with partner-name:Coveo Software Corp.
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countryCode:CA-Canada
city:Québec
suite:
addressLine:3175 Chem. des Quatre-Bourgeois
addressLine:Québec, QC G1W
addressLine:Canada