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Deliver effortless customer service

Provide consistent and engaging customer service across all channels – and wow digitally connected consumers – with SAP Hybris software. Give your call centre and help desk agents a complete view of customers, including social media activity, so they can quickly solve problems and win loyalty. And empower field service technicians with the mobile tools and technology they need to excel.

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Service software that works the way you do – in the cloud

Watch the video series to learn how SAP Hybris Cloud for Service can help enhance your companies customer service experience – from the web to the field technician to the contact centre


A customer service story

What’s life like for a coffee maker with an attitude working in an office full of interesting characters? It’s pretty boring until things go horribly wrong and caffeine deprivation sets in. Can customer service save the day?

The web ticket that never was

When Vinnie has a breakdown, Denise turns to the Web for help and has a surprising customer service experience - thanks to SAP HANA Cloud Portal - that leaves her looking like a hero without having to lift a finger.

Calling the contact centre

Vinnie quit on Angry Ashley, now she needs to yell at someone right away. Listen to her call to the contact centre and discover the surprising experience that left her speechless - thanks to SAP Hybris Cloud for Customer solution.

Fixing Vinnie: Field service to the rescue

Vinnie’s broken, but help is already on the way. Ride along with an intrepid field service technician as she solves her customer’s problem with grace, charm, and a little help from the SAP Hybris Cloud for Service solution.


Five Clever Ways to Deliver Effortless Customer Service

Focus on understanding the customer channel preference, the journey the customer takes across channels to measure the success of customer interactions and get questions resolved faster.

Can your customer service organisation compete?

Organisations report a 16% boost in customer satisfaction when analytics and social listening tools are used for in-depth trend and performance analysis.* How does your company compare?


See what our customers are saying

How does your customer service measure up?

Take our online assessment to evaluate the performance of your customer engagement activities at each phase of the customer journey. Download your personalised report with results and recommendations to share with your team.

The Social Customer Service Index 2015 

A recent survey of the impact of social media on customer service indicates a structured, integrated social media strategy practiced across departments gives statistically strong results. See why getting the right people together using formal processes is a priority step in the right direction.

The value of social CRM in service and support 

Learn how organisations are using social media monitoring tools to offer better customer care and improve performance. This IDC paper describes how enterprise social networks and collaborative CRM solutions adds value to existing customer service processes.

Service excellence: Engage more customers

What if your customer service organisation could deliver an unparalleled buyer-focused experience across all channels? Learn how to leverage integrated customer relationship management, analytics, call centre software and other SAP solutions to win over demanding customers.

Have a small team?

Need a robust CRM solution for a small team? SAP Digital CRM is for you. Try it for free today. Then after 30 days, choose to continue with a $23 per user per month. It offers robust, enterprise-grade capabilities, it's flexible and scales with your business.

Explore the hottest topics in customer service

What business outcomes could companies achieve by using customer service as a pre-purchase resource tool and making customer service an ever-present aspect of the buyer journey.
Modern technology offers many opportunities to enrich the experience even further, especially since it is developing at breakneck speed. But what will customer experience look like, say, four years from now?
Successful businesses must provide a superior customer experience that creates customer loyalty and retention. Here are some tools to help you do that. 

Get SAP training and education

Enhance your knowledge of SAP software, develop new skills, and bring more expertise to your company. Our full suite of software training and education courses and certifications can help you maximise the power of your SAP solutions.

Reimagine the way you do business with SAP Digital Business Services

Businesses everywhere are transforming into digital enterprises – but it’s not always that easy. SAP Digital Business Services can help guide your transformation journey every step of the way, from strategy to technology implementation and beyond.

Our experts take a holistic approach, helping you identify and implement new processes and capabilities while ensuring your operations continue to run smoothly. We’ll work to make sure your SAP software delivers ongoing, unsurpassed value as you address the evolving demands of the digital economy. 

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