Request to Service in SAP ERP

Optimise service delivery through integration with SAP ERP – and incorporate flexible service processes into daily customer interactions.

• Generate revenue with relevant offers, bundles, and renewals of profitable service contracts
• Better manage and execute all processes involving field service and repair shop service
• Resolve customer requests quickly and reduce service costs
  

Establish an efficient and integrated service-parts supply chain – and gain real-time visibility into data for customers, suppliers, and operations.

• Reduce investment in service parts, while ensuring the right parts are available quickly
• Improve service-parts fulfilment, planning, and procurement
• Run efficient warehousing processes to optimise operations and control costs

Align service projects with resources and business objectives – to minimise project delays and prevent interruptions.

• Get better insight into project cost, time, scope, and quality
• Manage each project phase efficiently – from initiation to closure
• Integrate functionality for finance and human resource processes into service projects