Pre-built integration for a connected citizen experience
A pre-built integration for the SAP Commerce Citizen Engagement Accelerator and SAP Service Cloud that reduces implementation time and cost. You’ll also have access to powerful tools that give your team the ability to create and modify digital services with more speed and ease.
Overview
Reduce the touchpoints needed for launching digital services
You no longer need to rely on SAP Commerce developers when creating a service. Using SAP Integration Suite allows your team to map fields from SAP Citizen Engagement Accelerator to SAP Service Cloud without the need to deploy new code.
Support continuous improvement of the citizen experience
Having digital services that are easily configurable means your team is empowered to action feedback and continuously improve both the online user experience and capabilities of customer services.
Shorten development time
Using our pre-built integration saves time and money with your implementation. It also supports incremental delivery, enabling you to go live with as little as one service, allowing future services to be rolled out in phases by your internal team.
Details
Solution type
Extensions and Add-ons
Industry
Public Sector
Compatibility
Works with
Features
Powerful tools enable your team to easily launch new citizen services online
Building a new service begins with the user experience. Your content team creates and maintains the online experience using SAP Citizen Engagement Accelerator’s yForm builder in the backoffice.
Visually map the flow of data from the SAP Citizen Engagement Accelerator
Our solution allows you to import separated yForm fields into SAP Integration Suite so you can map each one to the required field in SAP Service Cloud fields. It’s as simple as dragging from the source and dropping on the target field.
Push service order and customer data to SAP Service Cloud for fulfillment
Service orders and new customer registrations are sent from SAP Citizen Engagement Accelerator to SAP Service Cloud to be actioned by customer services. Automation can be introduced to route tickets to the correct department based on options selected by the citizen.
Plans and pricing
All plans include:
Starter Edition
Support for configuration of solution (up to 15 hours)
Price unavailable in this regionSupport for configuration of solution (up to 15 hours)
Custom Pricing
DXC Project services for configuration of individual end-to-end services
User training and enablement
Price upon requestDXC Project services for configuration of individual end-to-end services
User training and enablement
