Excellent post-purchase customer service with parcelLab and SAP Service Cloud
Offer your customers an excellent post-purchase customer service by having a 360-degree view of the status of their parcel orders at all times! Your customers will experience an outstanding customer service, by enabling your customer service employees, to provide detailed parcel delivery status information instantly.
Overview
Increased productivity
Your customer service agents will work more productively. By giving them the complete visibility of customer buying history, order and tracking details, returns, as well as further customer communication, in one place.
Reduced handle time
As your service agent has got a 360 degree view of the parcel order status in one place, the relevant information can be found and provided much more faster for answering the post-purchase inquiries.
Increase customer loyalty and satisfaction
Nowadays Customer experience is everything. By offering a fast and sound post-purchase customer service, the customer loyalty increases tremendously, as the customer expectations will be satisfied on point.
Details
Solution type
Extensions and Add-ons
Industry
Cross-Industry, Retail, Consumer Products, Wholesale Distribution
Compatibility
Works with
Features
Service Ticket Integration
While having all relevant customer specific service request information bundled in a service ticket, the parcelLab-AddOn can be directly faded in, for having customer and order specific delivery information.
Live Activity Center Extension
Live Activity Center opens automatically by receiving an incoming customer call in SAP Service Cloud. Customer service agent has got direct access to Camelot parcelLab-AddOn for answering post-purchase inquiries.
Worldwide Parcel Service & Freight Forwarding Coverage
Existing integrations with the world's leading freight forwarders, two-man handling and parcel service providers. Even if you are working with a new unknown parcel service or carrier, parcelLab is able to integrate easily and the Camelot parcelLab-AddOn works generically.
Plans and pricing
All plans include:
Basic Edition
Service Ticket Integration
Live Activity Center Extension
Price unavailable in this regionService Ticket Integration
Live Activity Center Extension
Enhanced Edition
Implementation of further requirements or customization
Price upon requestImplementation of further requirements or customization
Technical Information
| Solution type | Extensions and Add-ons |
| Category | Customer Service |
| Industry | Cross-Industry, Retail, Consumer Products, Wholesale Distribution |
| Works with |
|
Publisher
Camelot ITLab GmbH
Camelot ITLab is the leading IT consultancy for digital value chain management and driver of innovation in emerging enterprise technologies. We guide businesses around the globe in transforming their IT ecosystems, with a strong focus on Supply Chain Management.
