Create knowledge base articles based on customer tickets.
This agent analyzes new tickets or cases in SAP Cloud for Customer or SAP Sales and Service Cloud Version 2 and creates a Knowledge Base Article (KBA) that is published back to the source ticket or case.
Overview
Customer Satisfaction Gain
Improve customer satisfaction
High-Value Customer Interaction Focus
Increase sales and service staff productivity, focusing on high-value customer interactions
Sales & Service Productivity
50% higher sales staff productivity for agent-handled tasks
Details
Solution type
AI Agent
Plans and pricing
Choose a base plan
Knowledge Creation Agent
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Details:
- AI Units are currently required to use this AI offering in the underlying Cloud Service. Click here to learn more about AI Units.
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This AI offering can only be bought as part of the package Joule Premium for Customer Experience and is not available separately. This package is available through purchase of AI units.
- Contract duration available upon request
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Details:
- AI Units are currently required to use this AI offering in the underlying Cloud Service. Click here to learn more about AI Units.
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This AI offering can only be bought as part of the package Joule Premium for Customer Experience and is not available separately. This package is available through purchase of AI units.
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Integration
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Resources
Initial Setup - SAP Help Portal
Business Value 3-Pager
AI offerings
Learn more about this package
Knowledge Creation Agent
Knowledge Creation Agent Demo