Role specific prompts utilizing CX data to generate discovery questions etc.
The AI tools in the SAP CX AI Toolkit offer several simple, role-specific workflows, to unite the CRM and email data silos. They also address specific use cases that leverage Generative AI Tools to save you hours of time, making sales, service, and commerce roles more effective.
Overview
Intelligent Data Decisions
Help your teams make more intelligent decisions with enterprise data combined with operational data
Task Automation in Context
Automate routine tasks from right where your teams work using a stand-alone app or Joule
Proactive Enterprise Insights
Understand customers and answer their questions faster with proactive insights and answers derived from enterprise data
Details
Solution type
AI Feature
Plans and pricing
Choose a base plan
SAP CX AI Toolkit, Standard Tools
Details:
AI Units are currently required to use this AI offering in the underlying Cloud Service. Click
This AI offering can only be bought as part of the package Joule Premium for Customer Experience and is not available separately. This package is available through purchase of AI units.
- Contract duration available upon request
Details:
AI Units are currently required to use this AI offering in the underlying Cloud Service. Click
This AI offering can only be bought as part of the package Joule Premium for Customer Experience and is not available separately. This package is available through purchase of AI units.
Beklager!
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Resources
AI Feature - SAP Help Portal
Initial Setup - SAP Help Portal
Product - SAP Help Portal
Product - Feature Scope Description
Product - What's New
Business Value 3-Pager
Interactive Value Journey
Product - Community