Telecommunications
Supporting telecom software advancements, from ambient connectivity to empowered AI
Technology is only as good as the telecommunications service providers that support it, and the telecom industry is the backbone of connected communications.
Our telecommunications software can help you:
Deliver superior and personalised customer services
Embrace an ecosystem approach to develop and monetise innovative offerings
Accelerate and maximise return on network investments
Create agile and resilient supply chain processes
Reduce emissions and waste, and increase circularity
Telecommunications solutions from SAP and our partners
Our cloud solutions provide intelligent insights to drive change in telecommunications services and value-added networks.
Ready-to-run cloud ERP
Get the latest industry best practices and continuous innovation to build your own breakthroughs and grow without limits.
Industry-tailored ERP
Meet telecoms-specific needs while retaining company-specific configurations and accessing capabilities that offer a competitive edge.
Process insights
Drive efficiency and improve customer experiences by connecting process data with customer journeys.
Enterprise planning
Analyse, plan, budget, forecast, and predict – all in one enterprise planning solution.
Customer activity tracking
Power your planning applications and orchestrate omnichannel order management with a real-time view of customer activity.
Business data analysis
Provide data consumers with fast and scalable access to mission-critical business data – with business context and logic intact.
Sourcing
Improve spend coverage across categories, speed up sourcing cycles, and discover savings opportunities.
Contingent workforce management
Build a strong, scalable workforce of external contractors and centralise the way you manage top talent.
Workforce expense management
Manage employee spending more effectively, speeding up back-office processes, avoiding errors, and tracking expenses.
Sales performance management
Motivate both internal sales teams and broader dealer networks while providing timely information on compensation.
Employee coordination and management
Address your HR needs with comprehensive software for core HR and payroll, talent management, HR analytics, and workforce planning.
Configure, price, and quote
Bundle hardware and services with telecommunications connectivity to sell solutions that meet specific customer needs.
E-commerce for the telco industry
Drive profitable business outcomes by creating connected, insightful, and adaptive e-commerce experiences.
Omnichannel customer engagement
Deliver personalised, real-time, omnichannel engagements at scale to increase customer loyalty and retention.
AI copilot
Revolutionise how you interact with SAP solutions, using a digital assistant to deliver on-demand insights and make tasks simpler.
Generative AI for commerce, sales, and service
Give sales, service, and e-commerce teams access to generative AI through a standalone app and Joule.
Field service management
Digitalise and optimise field service operations while supporting sustainability efforts through efficient service delivery.
Enterprise asset management
Manage the asset lifecycle and maximise asset health and performance with intelligent asset management.
Supply chain planning
Run a sustainable, risk-resilient supply chain and synchronise decision-making with an integrated approach to planning.
Enterprise planning and analytics
Analyse, plan, budget, forecast, and predict to make confident decisions with our extended planning and analysis software.
Discover SAP Business Suite
See how SAP cloud ERP applications, SAP Business AI, and SAP Business Data Cloud come together to deliver exceptional value for your organisation.
Learn how we can help your telecommunications business run better
Our telecom software can help you reinvent business models and achieve cost-effective transformation.
Sustainability performance management
Scale sustainable business practices by recording, reporting, and acting on your sustainability goals.
Talent management
Empower your telecom company with data-driven talent management, reduced HR complexity, and greater employee engagement.
Business networks
Build resilient, transparent, and sustainable supply chains to support the unique needs of your telecommunications business.
Digital asset management
Create an omnichannel experience for customers and partners by digitally creating, managing, and distributing media content.
See how customers are succeeding with SAP solutions for telecommunications
SAP Business Suite Webinar Series
See how Business Suite helps HR leaders address industry-specific requirements and evolving employee expectations.
Resources
Unlocking Growth: Financial Strategies Shaping the Future of Telecom
Learn how improved financial planning, close and consolidation, and reporting can become a powerful engine for business growth and resilience.
Harnessing AI for telecommunications
See how SAP Business AI for telecommunications can help innovate, bolster financial stability, and drive revenue for your business.
Getting closer to customers
Find out how a new approach to customer data helps you personalise content and make every customer engagement count.
Navigating growth in tower and fiber businesses
Discover why modern ERP systems are crucial to scaling operations amid rising digital connectivity demands and challenges.
2,000 hours saved each year
Discover how Brightspeed automated data harmonisation, eliminating manual tasks and enhancing decision-making.
Take the next step
Road map for telecommunications solutions
Discover how current and upcoming innovations help telecommunications and networking companies.