rear view of airplane flying at dusk or dawn

Passenger Travel and Leisure

By preparing to meet new technology requirements and passenger needs, you can delight travelers in a digital world.

Creating intelligent enterprises in passenger travel and leisure

Passenger travel and leisure companies must digitalise to provide a reliable, personalised experience while increasing profitability.

Airport industry

Staying competitive in the market and maintaining a strong service offering is crucial for airports today. Delivering financial stability through revenue-generating initiatives in aeronautical and non-aeronautical service offerings is key to achieving this goal.

Airline industry

Airlines are transitioning to become more agile and customer-centric, providing personalised offers and a retail-like one-stop-shop for passengers’ travel needs. Technology is at the heart of efforts to improve efficiency, deliver insights, and optimise and innovate processes.

Transit industry

Services offered by the transit sector are essential for communities and the need to invest in order to support operations and maintain safety standards is well recognised. Technology can help increase ridership back to pre-pandemic levels through digital transformation.

Passenger rail industry

The passenger rail industry is at the forefront of sustainable mobility. To be competitive, commuter and high-speed rail companies need to upgrade their technology with digital transformation delivering operational efficiencies, improving safety, and enhancing customer experiences. 

Hospitality industry

Hotels and restaurants are using technology to improve operations, enhance guest experiences, and stay ahead of the competition. From financial reconciliation to data analysis, technology is driving success in the hospitality industry, automating and streamlining processes while providing valuable insights to support decision-making. 

Innovative solutions for the passenger travel and leisure industry from SAP and partners

Solutions that address specific passenger travel and leisure industry needs help you achieve cost-effective transformation and sustainable growth.

SAP S/4HANA Cloud

Discover a comprehensive, intelligent ERP solution with embedded AI and machine learning.

SAP SuccessFactors solutions

Streamline HR processes and engage your workforce to drive better business results, empower your workforce, and develop your talent.

SAP Commerce Cloud

Simplify selling and buying processes with a modern, agile e-commerce solution that lets you build customer loyalty with meaningful experiences.

SAP E-Mobility

Operate electric vehicle charging infrastructures at scale to drive the transition to sustainable and convenient electric mobility.

SAP Billing and Revenue Innovation Management

Boost the transparency of revenue management with scalable, flexible, and automated billing and invoicing.

myWave.AI Intelligent Personalisation Platform byMyWave Pty Limited

Integrate with SAP Commerce Cloud to deliver intelligent journeys for sales and service. Menu hierarchies disappear, with customers guided to get the right outcome.

Explore our passenger travel and leisure solutions

Engage with customers 24x7 and create personalised offers and experiences with insights and functions enabled by AI and chatbots.

  • New  business models and revenue-generating retailing activities
  • Direct customer relationships
  • Insights into customer needs
  • Shorter feedback cycles in customer inquiries

Motivate your total workforce by putting people at the centre of your transformation to an intelligent enterprise. Our solutions help you provide engaging experiences designed to improve people performance and business results.

  • Rapid, high-volume recruitment 
  • Knowledge transfer
  • Learning and certification management
  • Employee engagement management
  • Support for remote working

Use our solutions to measure both the positive and negative sustainability impacts of your business activities, resulting in balanced decisions and holistic business success.

  • Social impact monitoring
  • Sustainable and profitable energy management 
  • Embedding of sustainability into business process 
  • Holistic decision-making on people, planet, and profit

360-degree view and robust control of suppliers with integrated systems.

Source: Norwegian Air Shuttle

To control sustainability, you’ve got to control your value chain. SAP Ariba solutions enable a 360-degree view of procurement processes and suppliers, fueling our objective to become best in class on environmental sustainability in Europe.

Knut Olav Høeg, Executive Vice President, Norwegian Air Shuttle

Execute smoothly on services that travelers purchase or subscribe to – whether booking a flight using a mobile app, subscribing to a mobility service, or reserving a room in a hotel. Intelligent operations require real-time visibility and optimisation of processes based on real-time data, smart algorithms, machine learning, and predictive models.

  • Support for end-to-end, standardised processes
  • Real-time process visibility
  • Automated assets and equipment
  • Predictive maintenance capabilities

 >40 IoT sensor readings from one remote control tower location every other minute.

Source: DFS Deutsche Flugsicherung GmbH

 It’s not about the acquisition cost of sensor hardware. It is about the value of the data and the opportunities that arise from it.

Ralf Bertsch, Director Systems and Infrastructure Services, DFS Deutsche Flugsicherung GmbH