Optimizing processes to increase scalability and facilitate growth
To win new electronics manufacturing services contracts, PCI Private Limited must be able to quickly and accurately respond to orders and inquiries from clients, who expect confirmation of delivery dates within five business days. It also needs to frequently update manufacturing plans to optimize execution and deliver all products on schedule.
To do this, PCI needed a way to simulate the impact of a new order on its plans and schedules and give clients rapid feedback.
The answer to improving customer service, speeding execution, and shortening turnaround times was integrated business planning combined with robotic process automation (RPA).
To track these improvements and others, managers also needed a way to view KPIs in real time.