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Woman working on laptop and asking questions of a chatbot

Improve online patient experience using a
COVID-19 chatbot 

COVID-19 symptom checker chatbots

Self-service chatbots for patients who require immediate assistance and initial screening for COVID-19. Patients enter their symptoms and are led through applicable scenarios using AI to determine next steps.

Be screened for COVID-19 symptoms with chatbots

The COVID-19 symptom checker provides improved online patient experience with quicker and more accurate responses to COVID-19 inquiries. It delivers reduce call loads and volumes for call center overwhelmed with COVID-19 inquires and testing requests. It also allows patients who need immediate access to healthcare practitioners to do so in a timely manner and help others get quick online answers to their questions.

  • COVID-19 screening with mobile and online access
  • Improved online patient experience with quicker and more accurate responses to COVID-19 inquiries
  • Reduced call loads, volumes, and wait times at call centers
  • Support for both English and Spanish languages in the chatbots

Why SAP Business Technology Platform?

Fast implementation with SAP Business Technology Platform

Cloud-based SAP Conversational AI seamlessly connects to data centers with SAP BTP.

With time of the essence, the SAP Conversational AI COVID-19 Symptom Checker can be implemented in a matter of hours using SAP Business Technology Platform. Delivering both openness and business centricity.

SAP Conversational AI

  • Build powerful AI chatbots using a collaborative end-to-end platform
  • Revolutionize user experiences by enabling users to build and monitor intelligent chatbots in one interface to automate tasks and workflows

Chatbots ensured patients with COVID symptoms had swift access to practitioners

The COVID call center was quickly overwhelmed with inquiries leading to long wait times. By leveraging SAP Conversational AI to build a COVID Symptom checker chatbot, in English and Spanish patients who do not have COVID symptoms receive immediate responses and advice.

1,400

patients leveraged COVID symptom checker in first week


2

languages - chatbots run in both English and Spanish

We understand that a fully integrated, technology foundation is critical for the 240 thousand-plus Emergency Room patients we care for yearly, and for supporting our future growth and innovation.

Scott Harrison

Chief Data Officer, Parkland Health & Hospital System

Questions? Get in touch!

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