Help enterprises establish a customer-centric service platform
The solution integrates with SAP Field Service Management to automate the flow of incoming and outgoing calls, offering the ability to track and store individual caller data, which allows the company to access previous call and service histories every time the customer makes a call.
Overview
Greatly improve service efficiency
The technical support personnel receive and process the acceptance form in real time through the system, which greatly improves the work efficiency of enterprise service personnel, shortens the processing time of enterprise service orders, and also improves customer satisfaction.
Automatically dispatch service engineers
The system automatically sends employees to process service orders, reducing unnecessary labor costs. It also releases more resources, so enterprises have the spare power to undertake more orders and obtain more revenue.
Improve customer service satisfaction and loyalty
Establish a customer-centered service journey from problem discovery to solution, improve customer service order response efficiency, and improve customer service satisfaction.
Details
Solution Type
Extensions and Add-ons
Industry
Industrial Manufacturing, Professional Services, High Tech, Life Sciences
Compatibility
Works with
Features
Manage customer service requests online
After receiving the customer service demand, the customer service center can create work orders online in the FSM system, which can be refreshed in real time and automatically dispatched, greatly improving work order dispatch efficiency.
Coordinate on-site service processes
The customer request received by the call center will be transmitted to the service staff in real time. The information chain between various departments is opened to make the whole service process transparent and controllable to improve service efficiency and customer satisfaction.
Reduce on-site service costs and increase revenue
Improve production efficiency, allocate service teams more intelligently, and make decisions based on real-time analysis results, so as to improve customer satisfaction and increase enterprise revenue.
Plans and pricing
Standard edition
Per Year RMB 200,000.00
Only RMB 200000 yuan will be charged every year, -Excluding SAP Software cost ;
Edition available for 100 or more Users
Includes Implementation
- Minimum contract 1 month
- Has prerequisite
Per Year RMB 200,000.00
Only RMB 200000 yuan will be charged every year, -Excluding SAP Software cost ;
Edition available for 100 or more Users
Includes Implementation
Technical Information
| Solution Type | Extensions and Add-ons |
| Category | Enterprise Asset Management |
| Industry | Industrial Manufacturing, Professional Services, High Tech, Life Sciences |
| Works with |
|
Resources
Solution at a glance
How to register and log in
User guide
