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SAP S/4HANA Cloud for service

Service management with cloud ERP

How do you retain customers for life? By providing a seamless, personalized after-sales experience that anticipates and meets needs on any channel. Earn customer loyalty with quick resolution times and gather feedback with customer service capabilities in SAP S/4HANA Cloud.

  • End-to-end commercial service management, from fulfillment to billing and finance
  • A single platform for planning and managing technical services
  • Broad visibility across service operations with data tracking, visualization, and interaction 
  • Holistic analytics across your entire portfolio of services

Service capabilities in SAP S/4HANA Cloud: What’s included

At every turn, the customer service capabilities in SAP S/4HANA Cloud can help you deliver outstanding service and support that earns you customer loyalty for the long-term. 

Need more customer service management software?

SAP has an extensive portfolio of software for every customer and field service need – and it all integrates seamlessly with SAP S/4HANA Cloud. Explore solutions:

Explore the latest release highlights and product road map

Release highlights

See new features, functions, and highlights in the latest release of SAP S/4HANA Cloud.

Product road map

Find out planned innovations and future features and functions.

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