SAP Service Cloud Version 2, case summary
Create a case summary using the email communications.
Overview
cb-start
Generate case summary from all the inbound and outbound interactions between the customer and service agent in a case and display the interaction summary to avoid scrolling through every interaction.
Benefits
- Help service agents in quickly reading the entire history of customer cases when it is being handed over from one processor or team to another
- Help service agents in appropriately answering customer queries and resolving them
Business Value
- 25% improvement in service agent productivity
- 10% increase in first-call resolution rate
Details
Solution type
AI Feature
Compatibility
Works with
This product is compatible with or enhances the functionality of these SAP solutions but doesn't require them.
SAP Service Cloud
Plans and pricing
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titleSAP Service Cloud Version 2, case summary
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-
Details:
- This AI offering can only be bought as part of the package Joule Premium for Customer Experience and is not available separately.
- Use the AI Estimator to estimate the number of AI Units required.
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Technical Information
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Resources
Initial Setup - SAP Help Portal
Product - SAP Help Portal
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Product - What's New
Product - Security
SAP Service Cloud Version 2, case summary