Integrate Microsoft Teams with SAP (Telephone Multichannel Middleware)
LinkThat CUBE connects your Microsoft Teams telephony systems to SAP Sales Cloud, SAP Service Cloud, SAP C/4HANA, SAP ERP and SAP S/4HANA. Increase your Contact Center performance with Customer Recognition for Calls, AI Support in Realtime, an Omnichannel Softphone, and seamless & integrated communication in all systems.
Overview
360 degree customer view
The complete contact history for all channels gives you the perfect overview of your interactions. See all phone, mail, chat, social media conversations in once place. This increases customer satisfaction and loyalty.
Reduce the duration and cost of interactions
The goal of LinkThat is to make service and sales request as efficient as possible. With intelligent routing, seamless integration for less interfaces, and AI live support your agents are able to help everyone as fast as possible.
Better customer experiences with AI
LinkThat CUBE enables you to use a range of AI features: Live support during phone calls, sentiment analysis for analysis and automatic call routing all help you provide a better experience to your customers.
Details
Solution type
Extensions and Add-ons
Industry
Cross-Industry, Banking, Professional Services, Public Sector, Insurance
Compatibility
Works with
Features
CTI: MS Teams phonecall handling in SAP Sales Cloud, Service Cloud, C/4HANA, ERP
See who is calling, pick up inside the SAP window, forward customer data to colleagues & much more. With CTI functions, you have full control directly in SAP Sales Cloud, SAP Service Cloud, SAP C/4HANA, SAP ERP and SAP S/4HANA.
Realtime AI support: Keyword Spotting
The realtime AI of LinkThat CUBE understands the caller and agent. If pre-defined topics are mentioned, helpful suggestions appear in the Softphone. Benefit from links, automatically fetched data, pre-filled tickets and much more.
Omnichannel Softphone
Access all channels within the SAP interface with the LinkThat Softphone: Accept calls, reply to chats and social media requests, and receive new emails with an alert. The presence status is synchronized, so each channels knows what you are working on.
Plans and pricing
CUBE User License
CTI Integration: Microsoft Teams telephony & call control with all functions
Customer recognition, click-to-call, call logs & automatic contact history, many more CRM features
LinkThat Softphone with Omnichannel Support: Telephony, chat, email, social media
Dashboard, Monitoring, Reporting
5 x 8 hour support, fast reaction times
All features as listed under "Plans and Pricing"
- + EUR 9900.00 Setup Fee
- EUR per Agents
- Minimum contract 1 year
CTI Integration: Microsoft Teams telephony & call control with all functions
Customer recognition, click-to-call, call logs & automatic contact history, many more CRM features
LinkThat Softphone with Omnichannel Support: Telephony, chat, email, social media
Dashboard, Monitoring, Reporting
5 x 8 hour support, fast reaction times
All features as listed under "Plans and Pricing"
Technical Information
| Solution type | Extensions and Add-ons |
| Category | Customer Service |
| Industry | Cross-Industry, Banking, Professional Services, Public Sector, Insurance |
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The following information is provided by the publisher and applies to the latest app version available on the SAP Store. SAP does not control these policies and procedures; the publisher is solely responsible for the accuracy of the provided information.
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The following information is provided by the publisher and applies to the latest app version available on the SAP Store. SAP does not control these policies and procedures; the publisher is solely responsible for the accuracy of the provided information.
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| Compliance |
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| Privacy policy |
SAP's privacy policy is not applicable to the use of this app. Please refer to the privacy policy provided by this app's partner. |
Resources
Demo Video - Microsoft Teams Call Functions and SAP Service Cloud
LinkThat CUBE Product Information
LinkThat CUBE Feature Overview
CRM Feature Overview With A Variety Of SAP Systems And Telephone Vendors
Publisher
YouCon EDV-Dienstleistungs GmbH
LinkThat offers high-quality solutions for digital communication and process optimization - across all service sectors, from telephony to document processing. Honest dialog, flexibility and proactive thinking make LinkThat a partner who is professional and a joy to work with. Using the latest technologies and intelligent interfaces for high data availability, LinkThat refreshes digital processes. The introduction of Artificial Intelligence increases efficiency in all industries: Whether automatic classification, image and speech recognition, or live support for service hotlines. Based in Vienna, Munich and Košice, LinkThat has been supporting renowned customers worldwide for almost 20 years. Its innovative strength has been rewarded many times - including the Constantinus Award and nominations for the Austrian State Prize.
