Orchestrate Reverse Logistics and Repairs in SAP Commerce
Revers.io specializes in complex returns and repairs with a powerful, no-code rules engine that adapts to any after-sales scenario. Connected to carriers, logistics providers, and repair centers, it ensures seamless flows and integrates with SAP Commerce. A partner that is a member of SAP’s curated startup ecosystem.
By SAV GROUP
Overview
Improve service quality and turnaround time
Improve service quality and reduce turnaround times by automating key return and repair steps, from eligibility checks to final resolution. Reduce lead times, minimize manual errors, and ensure consistent service quality across all channels and partners—boosting both efficiency and customer satisfaction.
Reduce costs linked to returns and repairs
Lower operational costs by automating reverse workflows, minimizing manual tasks, optimizing transport and repair routing, and avoiding unnecessary product replacements through better triage and decision-making.
Drive decisions with after-sales data insights
Access detailed return and repair data to identify root causes of customers returns, optimize product quality, and inform strategic decisions across operations and the supply chain.
Details
Solution type
Extensions and Add-ons
Industry
Cross-Industry, Retail, Industrial Manufacturing, Wholesale Distribution, Insurance
Compatibility
Works with
Features
Drive customer autonomy in return process
Offer customers a branded return portal to initiate return requests, check eligibility, and track status in real time. The portal guides users through smart workflows based on product type and business rules, reducing errors, improving autonomy, and enhancing the after-sales experience.
Guide warehouse teams in return decisions
Support warehouse teams with dedicated tools to verify return conformity based on predefined criteria such as product condition, accessories, and serial number. Trigger automated decisions for refund, repair, or rejection. Manage second-life workflows, such as refurbishment, resales, and recycling.
Guide technicians with smart repair tools
Enable seamless repair workflows with integrated tools for technical diagnosis, automated spare parts management, and dynamic quotation generation. Technicians can access structured repair forms, generate intervention reports, and trigger billing operations based on repair outcomes.
Plans and pricing
All plans include:
Custom Edition
Omnichannel after-sales management (including stores)
Repair workflows and capabilities
Spare parts management
Recommerce
Customer Relationship Management (CRM) integration
Warehouse Management System (WMS) integration
Price upon requestOmnichannel after-sales management (including stores)
Repair workflows and capabilities
Spare parts management
Recommerce
Customer Relationship Management (CRM) integration
Warehouse Management System (WMS) integration
Starter Edition
Return portal
Carrier integration
Warehouse capabilities
Business rules management
Includes 3 Users Includes 1000 Cases Per MonthEUR 900.00- EUR per Cases
- Minimum contract 1 month
Return portal
Carrier integration
Warehouse capabilities
Business rules management
Includes 3 Users Includes 1000 Cases
Technical Information
| Solution type | Extensions and Add-ons |
| Category | Commerce |
| Industry | Cross-Industry, Retail, Industrial Manufacturing, Wholesale Distribution, Insurance |
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The following information is provided by the publisher and applies to the latest app version available on the SAP Store. SAP does not control these policies and procedures; the publisher is solely responsible for the accuracy of the provided information.
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The following information is provided by the publisher and applies to the latest app version available on the SAP Store. SAP does not control these policies and procedures; the publisher is solely responsible for the accuracy of the provided information.
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| Privacy policy |
SAP's privacy policy is not applicable to the use of this app. Please refer to the privacy policy provided by this app's partner. |
Resources
Explore Customer References and Use Cases
Quick Guide to Our Return and Repair Solution
Video Testimonial: Smarter Returns in Action
Publisher
SAV GROUP
SAV GROUP is the company behind Revers.io, a cloud-based solution that streamlines reverse logistics and after-sales operations. Focused on user experience, efficiency, and sustainability, it helps retailers and manufacturers turn returns into a driver of customer loyalty.
